The Impact of Online Q&As on Product Sales: The Case of Amazon Answer
Authors: Warut Khern-am-nuai, H. Ghasemkhani, D. Qiao and K.N. Kannan
Publication: Information Systems Research, Forthcoming
Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform
Authors: K. Zhu, Warut Khern-am-nuai and Y. Yu
Publication: Production and Operations Management, Forthcoming
Prof Han awarded FRQSC New Academics Grant
Congratulations to Elizabeth Han,聽Assistant Professor in Information Systems, who has been聽awarded the 2023-2024 FRQSC New Academics Grant聽(Soutien 脿 la recherche pour la rel猫ve professorale)
Delve: Why Friendly AI Chatbots Don鈥檛 Always Deliver Five-Star Customer Service, with Elizabeth Han
Logically everyone knows that software doesn鈥檛 have feelings, but AI chatbots that express emotion鈥攁s well as other advanced artificial intelligence tools like
Desautels researchers celebrated at Bravo 2023
捆绑SM社区 hosted its annual Bravo gala on Thursday March 30, which honours its researchers and scholars who have won special awards, memberships and prizes over the past year.
Prof Han's research paper recognized by the Association for Information Systems (AIS)
Congratulations to Elizabeth Han,聽Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled 鈥淐hatbot Empathy in Customer Service: When It Works and When It Backfires鈥� has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction
Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Authors: Elizabeth Han, Dezhi Yin and Han Zhang
Publication: Information Systems Research, Forthcoming Published online Articles in Advance: December 2, 2022
Abstract:
Desautels Professor named to Poets&Quants 50 Best Undergraduate Professors of 2022
We are proud to share that Warut Khern-am-nuai, Associate Professor in Information Systems, has been named to the Poets&Quants 50 Best Undergraduate Professors of 2022 list. This fifth edition of the award received more than 500 nominations from more than 50 of the best undergraduate business programs, including a dozen international schools.
Prof. Khern-am-nuai wins Information Systems Society award
Congratulations to Warut Khern-am-nuai,聽Associate Professor in Information Systems, who has won the ISS Sandra A. Slaughter Early Career Award.
Delve: Where Artificial Intelligence Meets Management Insights and Solutions
How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry.
Dean Yolande E. Chan appointed to Advisory Panel
Congratulations to聽Dean and James 捆绑SM社区 Professor, Yolande E. Chan, who has been appointed to the Government of Canada鈥檚 Advisory Panel on the Federal Research Support System.
Professors Cohen, Khern-am-nuai awarded SSHRC Insight Grant
Congratulations to Maxime Cohen,聽Professor in Retail and Operations Management聽and聽Warut Khern-am-nuai,聽Associate Professor in Information Systems who were awarded a聽2022 SSHRC Insight Grant.
鈥淯nderstanding Fairness in Fair Machine Learning鈥�
The impacts of industry environment on software insourcing, outsourcing, and buying
Authors:聽Xiaowei Liu, Wen Guang Qu and Alain Pinsonneault
Publication:聽Industrial Management and Data Systems,聽Volume 122, Issue 7, June 2022, Pages 1541 - 1559
Purpose:
Public Participation in Policy Making: Evidence from a Citizen Advisory Panel
Authors:聽Yolande E. Chan, R. Krishnamurthy, J. Mann and R. Sabherwal
Publication:聽Public Performance & Management Review, Forthcoming Published online April 2022
Abstract:
Delve: How Cities Can Make Ride-Hailing Services Environmentally Sustainable, with Animesh Animesh
What if using a ride-hailing app like Uber or Lyft could help decrease a city鈥檚 carbon emissions? Combined with public transit use and municipal policy changes, that鈥檚 beginning to happen. However, the bigger, less understood question is what motivates people to choose their cars over the bus, or Uber over walking to work.
