��SM�� Desautels Faculty of Management - Information Systems News

‘Elite’ Yelp reviewers hold outsized influence, even after their formal status is lost

��SM�� — Wed, 06 Nov 2024 18:57:54 +0000

Yelp’s restaurant review platform awards an ‘elite’ badge to top contributors, acknowledging their role in shaping user experiences. However, new research by Associate Professor Warut Khern-am-nuai reveals that the influence of these elite reviewers persists even if they lose their official status.

Samer Faraj appointed president of INESSS’ scientific council

��SM�� — Thu, 13 Jun 2024 18:24:35 +0000

The Institut national d'excellence en santé et en services sociaux (INESSS) promotes clinical excellence and efficiency in the health and social services sector. ��SM�� Desautels Professor Samer Faraj has been appointed president of the institute’s scientific council, which will help evaluate the value of new technologies, treatments, and health interventions.

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AI can create ‘ghostbots’ that mimic lost loved ones—but should it?

��SM�� — Tue, 04 Jun 2024 15:27:21 +0000

Artificial intelligence (AI) can be used to create chatbots that mimic a specific human being – even if that human being is no longer with us. An AI companion that mimics lost loved ones could help people process grief and ease the loneliness that comes with the loss, says Emmanuelle Vaast, Professor of Information Systems and Associate Dean of Research at ��SM�� Desautels. But these ‘ghostbots’ should be approached with caution.

��SM�� Desautels professors and lecturers recognized at Faculty Awards

��SM�� — Fri, 24 May 2024 16:33:56 +0000

Across programs and subject areas, the ��SM�� Desautels Faculty of Management recognizes the vital role that research, teaching, service and media engagement play in enriching the student experience and inspiring the next generation of leaders through the annual Faculty Awards. This year we recognize the following outstanding members of our faculty:

Research

��SM�� Desautels BCom Wins McCAIS Undergraduate Research Award 2024

��SM�� — Tue, 30 Apr 2024 18:51:24 +0000

Bachelor of Commerce student Nikki Tye is the recipient of the ��SM�� Collaborative for AI & Society (McCAIS)’s Undergraduate Research Award (McURA) for Summer 2024. The $8,700 award, aimed at promoting interdisciplinary AI research in society, recognizes Nikki's project on "Protecting the Amazon Forest from Illegal Activity through Image Recognition and Operations Research: A Partnership with JungleKeepers and Peruvian Indigenous Communities."

Status Downgrade: The Impact of Losing Status on a User-generated Content Platform

��SM�� — Thu, 04 Jul 2024 18:00:26 +0000

Authors: Vandith Pamuru, Wreetabrata Kar and Warut Khern-am-nuai

Publication: Production and Operations Management
Articles in advance — published online: June 21, 2024

Abstract::

Dual Pathways of Value Creation from Digital Strategic Posture: Contingent Effects of Competitive Actions and Environmental Uncertainty

��SM�� — Wed, 24 Apr 2024 13:45:27 +0000

Authors: Choi Inmyung, David E. Cantor, Kunsoo Han and Joey F. George

Publication: MIS Quarterly
Volume 18, Issue 1, March 1, 2024, Pages 409-426

Abstract::

The Hot Cities World Tour explores Egypt and Morocco

��SM�� — Fri, 12 Apr 2024 18:57:56 +0000

Since its inception in 2009, ��SM��'s annual Hot Cities of the World Tour has taken undergraduates, graduates, alumni, and professors to the frontier of our increasingly globalized world. This year, the 13th iteration of the tour visited Egypt and Morocco – two of the largest and most important economies in Africa, and critical gateways to Europe and the Middle East.

2023 SSHRC Insight Development Grants

��SM�� — Mon, 08 Apr 2024 15:04:00 +0000

Congratulations to the ��SM�� Desautels professors who received 2023 SSHRC Insight Grants.

The Social Sciences and Humanities Research Council of Canada (SSHRC) is the federal research funding agency that promotes and supports research and training in the humanities and social sciences.

��SM�� Desautels faculty members and researchers celebrated at Bravo Gala

��SM�� — Thu, 21 Mar 2024 17:55:09 +0000

��SM�� hosted its annual Bravo Gala on Thursday, March 21, which honours its faculty members and researchers who have won special awards, memberships and prizes over the past year. ��SM�� Desautels is proud to announce 14 of its faculty amongst the distinguished honourees this year. Congratulations to our deserving laureates! Full list below.
#Bravo2024

· Geneviève Bassellier, Best AMCIS Emergent Research Forum Paper, Americas Conference on Information Systems

Strategic utilization of software patents to counteract rival penetration in the IT industry

��SM�� — Wed, 13 Mar 2024 14:37:31 +0000

Authors: Sunghun Chung, Kunsoo Han, Animesh Animesh and Alain Pinsonneault

Publication: Journal of Strategic Information Systems
Volume 33, Issue 1, March 2024, 101820

Abstract:

Professor Liette Lapointe awarded honorary doctorate from Aix-Marseille University

��SM�� — Tue, 05 Mar 2024 14:35:17 +0000

��SM�� Desautels Professor Liette Lapointe has been awarded the title of Doctor Honoris Causa from Aix-Marseille University, recognized for her contributions to information systems management and behavioural studies.

Professor Alain Pinsonneault named to SAQ Board of Directors

��SM�� — Tue, 27 Feb 2024 19:45:31 +0000

In January 2024, Prof. Alain Pinsonneault was appointed to a four-year term on the Board of Directors of the Societé des alcools du Québec (SAQ). The Distinguished James ��SM�� Professor brings expertise in information technology management and business digitization to the SAQ, which sells beer, wine and spirits at more 400 locations throughout Quebec.

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All External Reference Prices Are Not the Same: How Magnitude, Source, and Fairness Shape Payment for Digital Goods

��SM�� — Mon, 26 Feb 2024 20:37:51 +0000

Authors: Geneviève Bassellier and Jui Ramaprasad

Publication: Information Systems Research Journal
Volume 34, Issue 4, December 2023, Pages 1761-1774.

Retail Analytics in the New Normal: The Influence of Artificial Intelligence and the Covid-19 Pandemic

��SM�� — Mon, 26 Feb 2024 20:32:50 +0000

Authors: Y. Adulyasak, M. C. Cohen, W. Khern-Am-Nuai and M. Krause

Publication: IEEE Engineering Management Review, Forthcoming
Articles in Advance — published online: December 1, 2023

Abstract:

In times of crisis, there can be benefits to diversifying messages across different social media accounts

��SM�� — Tue, 30 Jan 2024 16:23:01 +0000

We live in an age of information, and we’re able to obtain it through many different channels. During disasters, many people turn to social media, and there is an orthodoxy in the field of crisis communications that organizations should speak in a consistent voice across different accounts and platforms. But Changseung Yoo is challenging that notion.

Speak with One Voice? Examining Content Coordination and Social Media Engagement During Disasters

��SM�� — Fri, 26 Jan 2024 16:28:32 +0000

Authors:: Changseung (Chang) Yoo, Eunae Yoo, Lu (Lucy) Yan and Alfonso Pedraza-Martinezc

Do Early Words from New Ventures Predict Fundraising? A Comparative View of Social Media Narratives

��SM�� — Fri, 12 Jan 2024 13:24:27 +0000

Authors: Taha Havakhor, Alireza Golmohammadi, Rajiv Sabherwal and Dinesh K. Gauri

Publication: MIS Quarterly
Volume 47, Issue 2, June 2023, Pages 611-638

Impacts of Social Interactions and Peer Evaluations on Online Review Platforms

��SM�� — Fri, 12 Jan 2024 13:15:59 +0000

Authors: Yinan Yu, Warut Khern-am-nuai, Alain Pinsonneault and Zaiyan Wei

Publication: Journal of Management Information Systems
Volume 40, Issue 4, December 2023, Pages 1271-1300

Yolande E. Chan Professor in Information Systems winner of AIS LEO Award

��SM�� — Wed, 20 Dec 2023 19:44:01 +0000

Dean Yolande E. Chan has been chosen by the Association for Information Systems (AIS) as a 2023 recipient of the prestigious AIS LEO Award. The awards were announced at the International Conference on Information Systems (ICIS) on December 11, 2023, held in Hyderabad, India.

Warut Khern-am-nuai Associate Professor in Information Systems winner of AIS Early Career Award

��SM�� — Wed, 20 Dec 2023 17:50:08 +0000

Emmanuelle Vaast Professor in Information Systems winner of AIS Fellow Award

��SM�� — Wed, 20 Dec 2023 17:44:14 +0000

2023 SSHRC Insight Grants awarded

��SM�� — Thu, 28 Sep 2023 13:21:50 +0000

Congratulations to the ��SM�� Desautels professors who received 2023 SSHRC Insight Grants.

The Social Sciences and Humanities Research Council of Canada (SSHRC) is the federal research funding agency that promotes and supports research and training in the humanities and social sciences.

Samer Faraj, Professor of Strategy & Organization, named a Fellow of the Royal Society of Canada

��SM�� — Wed, 06 Sep 2023 20:10:37 +0000

Professor Samer Faraj has been named a Fellow of the Royal Society of Canada’s Academy of Social Sciences. This honour is conferred upon Professor Faraj in recognition of his outstanding research and scholarly achievement.

Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd

��SM�� — Wed, 23 Aug 2023 16:05:32 +0000

Authors: Warut Khern-am-nuai, Hyunji So, Maxime C. Cohen and Yossiri Adulyasak

Publication: Manufacturing & Service Operations Management, Forthcoming

Abstract:

Restaurant review platforms, such as Yelp and Tripadvisor, routinely receive large numbers of photos in their review submissions. These photos provide significant value for users who seek to compare restaurants. In this context, the choice of cover images (i.e., representative photos of the restaurants) can greatly influence the level of user engagement on the platform. Unfortunately, selecting these images can be time consuming and often requires human intervention. At the same time, it is challenging to develop a systematic approach to assess the effectiveness of the selected images. In this paper, we collaborate with a large review platform in Asia to investigate this problem. We discuss two image selection approaches, namely crowd-based and AI-based systems. The AI-based system we use learn complex latent image features, which is further enhanced by transfer learning to overcome the scarcity of labeled data. We collaborate with the platform to deploy our AI-based system through a randomized field experiment to carefully compare both systems. We find that the AI-based system outperforms the crowd-based counterpart and boosts user engagement by 12.43%-16.05% on average. We then conduct empirical analyses on observational data to identify the underlying mechanisms that drive the superior performance of the AI-based system. Finally, we infer from our findings that the AI-based system outperforms the crowd-based system for restaurants with a (i) longer tenure on the platform, (ii) limited number of user-generated photos, (iii) lower star rating, and (iv) lower user engagement during the crowd-based system.

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��SM�� Desautels supports AMCIS 2023 and social impact research projects in Panama

��SM�� — Wed, 09 Aug 2023 20:13:48 +0000

AMCIS 2023, an AIS conference taking place from August 10 to 12 in Panama City and co-chaired by ��SM�� Desautels’ IS Area Coordinator Professor Animesh Animesh, aims to highlight the impact of research projects in technology on local communities. One such project, led by ��SM�� Desautels Faculty Lecturer Matt Goodman, is driven by social impact initiatives and aims to leave a positive mark on Panama's local economy.

The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites

��SM�� — Tue, 18 Jul 2023 13:56:55 +0000

Authors: Isaac Vaghefi, Bogdan Negoita, and Liette Lapointe

Publication: Information Systems Research; Volume 34, Issue 1, March 2023, Pages 85-110

Abstract:

Delve: Are Digital Tech Workers Coding Themselves Out of Existence? with Emmanuelle Vaast and Alain Pinsonneault

��SM�� — Mon, 03 Jul 2023 15:28:02 +0000

What if just doing your job causes you to lose your job? New technologies have constantly replaced old technologies for hundreds of years, but new digital technologies, namely artificial intelligence and other data-driven technologies, are doing more than replacing old tech—they’re replacing the people who create those technologies in the first place.

Graduates and Outstanding Achievements Celebrated at Spring Convocation 2023

��SM�� — Fri, 02 Jun 2023 16:23:13 +0000

The ��SM�� Desautels Faculty of Management proudly celebrated its Spring 2023 Convocation on Wednesday, May 31. The event served as a special recognition for the exceptional accomplishments of students who have successfully completed their degrees in the Undergraduate and Postgraduate programs during the academic year of Fall 2022 and Winter 2023. Addresses were made bt ��SM�� Principal Deep Saini, Chancellor John H. McCall MacBain, Faculty Dean Yolande E.

Celebrating excellence in teaching at Desautels

��SM�� — Wed, 31 May 2023 19:52:07 +0000

Across programs and subject areas, the Desautels Faculty of Management recognizes the vital role that teaching plays in enriching the student experience and in inspiring the next generation of leaders.

The Distinguished Teaching Award recipients Anna Kim and Warut Khern-am-nuai were honoured at ��SM��’s 2023 Management Convocation ceremony on May 31, for their excellence in teaching.

The Impact of Online Q&As on Product Sales: The Case of Amazon Answer

��SM�� — Fri, 05 May 2023 18:18:43 +0000

Authors: Warut Khern-am-nuai, H. Ghasemkhani, D. Qiao and K.N. Kannan

Publication: Information Systems Research, Forthcoming

Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform

��SM�� — Fri, 05 May 2023 18:21:51 +0000

Authors: K. Zhu, Warut Khern-am-nuai and Y. Yu

Publication: Production and Operations Management, Forthcoming

Prof Han awarded FRQSC New Academics Grant

��SM�� — Fri, 05 May 2023 16:30:54 +0000

Congratulations to Elizabeth Han, Assistant Professor in Information Systems, who has been awarded the 2023-2024 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale)

“Justice et Moralité dans les interactions humain-IA: Reconceptualisation des perceptions en matière de justice et des émotions morales”
(“Justice and Morality in Human-AI Interactions: Reconceptualizing Justice Perceptions and Moral Emotions”)

Delve: Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han

��SM�� — Fri, 14 Apr 2023 15:16:28 +0000

Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like

Desautels researchers celebrated at Bravo 2023

��SM�� — Thu, 30 Mar 2023 19:34:01 +0000

��SM�� hosted its annual Bravo gala on Thursday March 30, which honours its researchers and scholars who have won special awards, memberships and prizes over the past year. Amongst the distinguished honourees from ��SM�� Desautels are Samer Faraj, Professor and Canada Research Chair in Technology, Innovation & Organizing (Distinguished Scholar Award), Warut Khern-am-nuai, Associate Professor, Information Systems (Sandra A.

Prof Han's research paper recognized by the Association for Information Systems (AIS)

��SM�� — Fri, 06 Jan 2023 16:39:36 +0000

Congratulations to Elizabeth Han, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled “Chatbot Empathy in Customer Service: When It Works and When It Backfires” has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction (SIGHCI).

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

��SM�� — Wed, 21 Dec 2022 14:43:04 +0000

Authors: Elizabeth Han, Dezhi Yin and Han Zhang

Publication: Information Systems Research, Forthcoming
Published online Articles in Advance: December 2, 2022

Abstract:

Desautels Professor named to Poets&Quants 50 Best Undergraduate Professors of 2022

��SM�� — Mon, 12 Dec 2022 17:15:34 +0000

We are proud to share that Warut Khern-am-nuai, Associate Professor in Information Systems, has been named to the Poets&Quants 50 Best Undergraduate Professors of 2022 list. This fifth edition of the award received more than 500 nominations from more than 50 of the best undergraduate business programs, including a dozen international schools.

Prof. Khern-am-nuai wins Information Systems Society award

��SM�� — Mon, 14 Nov 2022 20:37:02 +0000

Congratulations to Warut Khern-am-nuai, Associate Professor in Information Systems, who has won the ISS Sandra A. Slaughter Early Career Award.

Professor Warut Khern-am-nuai has been chosen by the Information Systems Society (ISS) of the Institute for Operations Research and the Management Sciences (INFORMS) as a recipient of a 2022 INFORMS - ISS Sandra A. Slaughter Early Career Award. The awards were announced at the 2022 INFORMS Annual Meeting held October 16-18, 2022, in Indianapolis.

Delve: Where Artificial Intelligence Meets Management Insights and Solutions

��SM�� — Thu, 20 Oct 2022 19:14:34 +0000

How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry.

Dean Yolande E. Chan appointed to Advisory Panel

��SM�� — Thu, 13 Oct 2022 19:02:26 +0000

Congratulations to Dean and James ��SM�� Professor, Yolande E. Chan, who has been appointed to the Government of Canada’s Advisory Panel on the Federal Research Support System.

Professors Cohen, Khern-am-nuai awarded SSHRC Insight Grant

��SM�� — Thu, 13 Oct 2022 16:07:20 +0000

Congratulations to Maxime Cohen, Professor in Retail and Operations Management and Warut Khern-am-nuai, Associate Professor in Information Systems who were awarded a 2022 SSHRC Insight Grant.

“Understanding Fairness in Fair Machine Learning”

The impacts of industry environment on software insourcing, outsourcing, and buying

��SM�� — Fri, 30 Sep 2022 14:44:33 +0000

Authors: Xiaowei Liu, Wen Guang Qu and Alain Pinsonneault

Publication: Industrial Management and Data Systems, Volume 122, Issue 7, June 2022, Pages 1541 - 1559

Purpose:

Public Participation in Policy Making: Evidence from a Citizen Advisory Panel

��SM�� — Mon, 26 Sep 2022 20:58:26 +0000

Authors: Yolande E. Chan, R. Krishnamurthy, J. Mann and R. Sabherwal

Publication: Public Performance & Management Review, Forthcoming
Published online April 2022

Abstract:

Delve: How Cities Can Make Ride-Hailing Services Environmentally Sustainable, with Animesh Animesh

��SM�� — Fri, 23 Sep 2022 15:20:44 +0000

What if using a ride-hailing app like Uber or Lyft could help decrease a city’s carbon emissions? Combined with public transit use and municipal policy changes, that’s beginning to happen. However, the bigger, less understood question is what motivates people to choose their cars over the bus, or Uber over walking to work. New data-driven research from Desautels Professor Animesh Animesh shows the environmental impact of ride-hailing and how comprehensive urban planning policies could make the skies a lot clearer.

Paolo Leone and Profs Mantere and Faraj's paper is Best Article Finalist

��SM�� — Mon, 29 Aug 2022 16:18:26 +0000

Congratulations to Paolo V. Leone, Saku Mantere and Samer Faraj, whose paper “Open Theorizing in Management and Organization Studies” has been named Best Article Finalist by the Academy of Management (AOM).

Prof. Faraj named CTO 2022 Distinguished Scholar

��SM�� — Mon, 29 Aug 2022 16:48:39 +0000

Congratulations to Samer Faraj, Professor in Strategy and Organization, who has been named CTO 2022 Distinguished Scholar by the Communication, Digital Technology and Organization - CTO (A Division of the Academy of Management - AOM).

Professor Samer Faraj was named the 2022 Distinguished Scholar for the Communications Digital Technology and Organization (CTO) Division at the Academy of Management (AOM) Annual Meeting which took place August 5th to 9th in Seattle, Washington.

Professor Yoo awarded 2022-2023 FRQSC New Academics Grant

��SM�� — Fri, 26 Aug 2022 20:03:52 +0000

Congratulations to Changseung Yoo, Assistant Professor, Bensadoun School of Retail Management with affiliation to Information Systems Area, who has been awarded the 2022-2023 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale) for his project titled “Social Media Content Creation Strategies and Engagement During Disasters” (“Stratégies de création de contenu et de mobilisation pour les médias sociaux pendant les catastrophes”).

Delve: How Collaborative, Open-Minded Management Could Heal Healthcare

��SM�� — Thu, 18 Aug 2022 18:53:58 +0000

Walk into any hospital and you’ll witness a complex, multi-level system of personnel in action, interacting with each other, with patients, and with high-tech equipment around the clock. Healthcare systems naturally face management challenges—the COVID-19 pandemic amplified those and introduced new ones. How can management insights gleaned from the pandemic help healthcare move forward into sustainable systems that prioritize the well-being of both practitioners and patients?

Celebrating excellence in teaching at Desautels

��SM�� — Fri, 10 Jun 2022 18:45:01 +0000

The Distinguished Teaching Award recipients Sujata Madan and Juan Serpa were honoured at ��SM��’s 2022 Management Convocation ceremony on June 1, for their excellence in teaching.

Desautels’ event highlights innovative research and recognizes scholars

��SM�� — Fri, 20 May 2022 19:17:35 +0000

On Friday, May 13, members of the Desautels Faculty of Management gathered to celebrate the innovative and impactful research conducted by its scholars.

Fifteen professors were on hand to deliver two-minute presentations of their most interesting and research.

Before jumping into the presentations, Dean Yolande Chan took the time to highlight this year's Desautels Faculty Scholar awardees. Congratulations to this year's awardees!

Delve podcast: How Information Technology Can Drive Efficiency and Spark Creativity, with Alain Pinsonneault

��SM�� — Thu, 12 May 2022 18:27:14 +0000

What do Cirque du Soleil, American Airlines, and Canadian Tire have in common? They’ve all shifted their perspective on the value of Information Technology. On the Delve podcast, Desautels Faculty of Management Professor Alain Pinsonneault discusses how the overall mindset towards Information Technology’s value is changing, especially in times of broader turbulence like the COVID pandemic.

Communities in the Global South found innovative ways to adapt technology during COVID

��SM�� — Wed, 23 Mar 2022 20:20:59 +0000

Access to technology is deeply uneven. Many of us take the internet for granted, but nearly 40 per cent of the world’s population has never even been online. When the pandemic closed schools, not everyone could just switch to online learning. But communities that lacked access to technology found other ways to stay connected. A new study co-authored by Desautels Dean and James ��SM�� Professor Yolande E.

Uncovering a new form of digitally-enabled agility: an improvisational perspective

��SM�� — Thu, 17 Mar 2022 19:24:45 +0000

Authors: Nadège Levallet and Yolande E. Chan

Publication: European Journal of Information Systems, Forthcoming

Abstract:

Digital-enabled strategic agility: it’s time we examine the sensing of weak signals

��SM�� — Wed, 16 Mar 2022 20:30:29 +0000

Authors: Alain Pinsonneault and Inmyung Choi

Publication: European Journal of Information Systems, Forthcoming

Abstract:

Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments

��SM�� — Thu, 24 Feb 2022 14:28:15 +0000

Authors: Warut Khern-am-nuai, M.J. Hashim, Alain Pinsonneault, W. Yang and N. Li

Publication: Information Systems Research, Forthcoming

Abstract:

Delve podcast: New Normal: How AI Is Reshaping Post-Pandemic Retail with Warut Khern-am-nuai

��SM�� — Thu, 17 Feb 2022 20:47:51 +0000

On Delve’s The "New Normal" podcast series, Professor Warut Khern-am-nuai from the Desautels Faculty of Management at ��SM�� joins journalist Dave Kaufman to discuss the data behind pandemic buying and how retailers can use an Artificial Intelligence framework to react in real time to unexpected fluctuations in consumer purchasing.

Open Theorizing in Management and Organization Studies

��SM�� — Tue, 15 Feb 2022 16:44:41 +0000

Authors: Paolo V. Leone, Saku Mantere and Samer Faraj

Publication: Academy of Management Review, Volume 46, Issue 4, October 2021, Pages 725–749.

Abstract:

Professor Yolande E. Chan wins a 2021 AIS Technology VISION Award

��SM�� — Thu, 27 Jan 2022 22:55:33 +0000

Congratulations to Yolande E. Chan, along with her AMCIS - Americas Conference on Information Systems 2021 co-chair Professor Maric Boudreau, for winning a 2021 Association for Information Systems (AIS) Technology VISION Award. The Technology Awards are given annually to those in the Information Systems community who have made significant contributions to the development of AIS.

Delve: What Robotic Surgery Reveals About Organizational Change

��SM�� — Thu, 27 Jan 2022 20:30:25 +0000

At first the operating room appears to be missing its surgeon—in the surgeon’s place, a robot, surgical tools at the ready, towers over the patient. Surgical robotic technology is specialized in design and purpose, yet in practice it illuminates more universal insights into how the introduction of new technologies spurs changes to people’s embodied actions, causing both intended and unexpected impacts.

Delve: Can Wikipedia Fix Its Information Inequality Problem?

��SM�� — Thu, 13 Jan 2022 20:11:09 +0000

Wikipedia has revolutionized the way that knowledge is produced and dramatically increased access to information. A closer look at the 300,000 active editors who contribute to Wikipedia’s millions of articles shows that they play a powerful role in shaping the world-wide information ecosystem, generating positive feedback loops that leave other topics in the dust, under-researched and unread. Their impact on the most visited educational resource on the planet affects us all.

Delve: Occupational Evolution or Extinction?

��SM�� — Wed, 20 Oct 2021 19:24:01 +0000

Despite being essential in organizations across sectors, data scientists wrestle with the implications of writing the code that will replace their own jobs. New research by Desautels Professors Emmanuelle Vaast & Alain Pinsonneault analyzes six years of what data scientists have been saying about their occupational identity and its interlinked evolution to new digital technologies.

Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms

��SM�� — Wed, 06 Oct 2021 18:39:02 +0000

Authors: K.N. Kannan, R.L. Saha and Warut Khern-am-nuai

Publication: Information Systems Research, Forthcoming

Abstract:

More than the Quantity: The Value of Editorial Reviews for a UGC Platform

��SM�� — Wed, 08 Sep 2021 15:49:54 +0000

Authors: Y. Deng, J. Zheng, Warut Khern-am-nuai, and K.N. Kannan

Publication: Management Science, Forthcoming

Abstract:

Professors Etzion, Animesh and Luederitz awarded SSHRC Partnership Development Grant

��SM�� — Thu, 22 Jul 2021 21:37:43 +0000

Dror Etzion, Animesh Animesh and Christopher Luederitz awarded SSHRC Partnership Development Grant

Professor Khern-am-nuai awarded 2021 NSERC Discovery Grant

��SM�� — Thu, 22 Jul 2021 21:27:21 +0000

Warut Khern-am-nuai, Assistant Professor of Information Systems, awarded 2021 NSERC Discovery Grant

“Helping Retail Industry Navigate the Post-Pandemic World with Artificial Intelligence”

The retail industry has significantly suffered from the rise of the COVID-19 pandemic. The overarching goal of this research program is to assist the retail industry to navigate the “new normal” of the post-pandemic world by using AI models.

Professors Vaast and Pinsonneault awarded 2021 SSHRC Insight Grant

��SM�� — Thu, 22 Jul 2021 19:17:30 +0000

Emmanuelle Vaast, Professor of Information Systems and Alain Pinsonneault, Professor of Information Systems, awarded 2021 SSHRC Insight Grant

Delve - "New Normal" podcast: Life’s Good on Top, But For Everyone Else? with Samer Faraj

��SM�� — Tue, 15 Jun 2021 22:13:28 +0000

In episode 5 of The ‘New Normal’ hosted by Dave Kaufman, Professor Samer Faraj speaks about how the COVID-19 pandemic has created an over reliance on corporate technological behemoths. Faraj breaks down the ever-growing role of digitization in our society and examines who benefits from the UBER-ization of our daily lives: all who take part in the gig economy or only to those who are “on top”?

Content Growth and Attention Contagion in Information Networks: Addressing Information Poverty on Wikipedia

��SM�� — Thu, 06 May 2021 19:24:27 +0000

Authors: Kai Zhu, Dylan Walker and Lev Muchnik

Publication: Information Systems Research, Volume 32, Issue 2, June 2020, Pages 491-509.

Professor Zhu's paper wins 2021 Wikimedia Foundation Research Award of the Year

��SM�� — Mon, 03 May 2021 14:33:18 +0000

Congratulations to Kai Zhu, Assistant Professor in Information Systems, whose paper won the 2021 Wikimedia Foundation Research Award of the Year.

Beyond Uberization: The co-constitution of technology and organizing

��SM�� — Wed, 24 Mar 2021 18:17:33 +0000

Authors: Samer Faraj, and S. Pachidi

Publication: Organization Theory, Volume 2, Issue 1, March 2021, Pages 1-14.

Abstract:

Make Way for the Algorithms: Symbolic Actions and Change in a Regime of Knowing

��SM�� — Wed, 24 Mar 2021 16:37:39 +0000

Authors: S. Pachidi, H. Berends, Samer Faraj, and M. Huysman

Publication: Organization Science, Volume 32, Issue 1, January 2021, Pages 18-41.

Relating agility and electronic integration: The role of knowledge and process coordination mechanisms

��SM�� — Wed, 24 Mar 2021 16:32:30 +0000

Authors: S. Nazir and Alain Pinsonneault

Publication: The Journal of Strategic Information Systems, Volume 30, Issue 2, June 2021, 101654

Abstract:

Manufacturer’s 1-Up from Used Games: Insights from the Secondhand Market for Video Games

��SM�� — Wed, 03 Mar 2021 20:12:17 +0000

Authors: A. Kim, R.L. Saha, and Warut Khern-am-nuai

Publication: Information Systems Research, Forthcoming

Abstract:

2020 SSHRC Insight Grants awarded

��SM�� — Tue, 23 Feb 2021 23:02:04 +0000

Congratulations to the Desautels professors who received 2020 SSHRC Insight Grants and Insight Development Grants.

SSHRC Insight Grants

Professor Laurent Barras (with Professor David Schumacher)
Professor Sebastien Betermier
Professor Lisa Cohen

Delve: Overcoming Bias in AI Technologies

��SM�� — Tue, 16 Feb 2021 16:12:38 +0000

A new study by Warut Khern-am-nuai, an assistant professor of information systems at ��SM��, proposes a new approach to optimizing the way algorithms process data, without modifying the outcome. To eliminate discrimination in AI, algorithms should see race and gender, according to the study.

This article is brought to you by Delve, the official thought leadership publication of ��SM��'s Desautels Faculty of Management.

��SM�� professors create AI-powered tool to monitor supply and demand of essential goods

��SM�� — Fri, 12 Feb 2021 22:28:11 +0000

Desautels professors Maxime Cohen and Warut Khern-am-nuai are the brains behind a new technology that monitors the supply of essential goods at grocery stores. A joint venture with a team of scientists from HEC Montreal and a Canadian supermarket chain, the tool uses artificial intelligence to prevent shortages in an environment of uncertainty.

When Paying for Reviews Pays Off: The Case of Performance-Contingent Monetary Rewards

��SM�� — Tue, 09 Feb 2021 20:21:41 +0000

Authors: Y. Yu, Warut Khern-am-nuai and Alain Pinsonneault

Publication: MIS Quarterly, Forthcoming

Abstract:

The impact of an augmented reality game on local businesses: a study of Pokémon go on restaurants

��SM�� — Tue, 09 Feb 2021 18:25:01 +0000

Authors: V. Pamuru, Warut Khern-am-nuai, K. N. Kannan

Publication: Information Systems Research, Forthcoming

Abstract:

Aix-Marseille University awards honorary doctorate to Professor Alain Pinsonneault

��SM�� — Thu, 28 Jan 2021 14:55:52 +0000

In honour of his exceptional commitment to academic excellence, France’s Aix-Marseille University recently conferred the title of Doctor Honoris Causa upon Professor Alain Pinsonneault.

��SM��-HEC Montreal EMBA blends online and in-person learning

��SM�� — Wed, 27 Jan 2021 18:34:04 +0000

In response to the ongoing COVID-19 pandemic, the ��SM��-HEC Montreal EMBA program has introduced a bimodal learning style that allows students to choose between online courses and in-person instruction.

As co-director of the EMBA program, Professor Alain Pinsonneault recognizes that knowledge sharing is a less fluid process online. On the other hand, he points out the value of technological tools in teamwork situations for increasing collaboration and facilitating seamless virtual conferences.

Even standard IT can impact front-end innovation

��SM�� — Wed, 13 Jan 2021 14:26:59 +0000

When employees are motivated to master computer technologies like business analytics programs, point-of-sale systems, and knowledge management systems, creativity ensues.

A new study co-authored by Professor Alain Pinsonneault establishes that with the right employees, even standard IT can become a tool for generating new ideas. The key to innovation is not necessarily specialized technology, the study finds. Instead, it all comes back to the employee’s ability to leverage what already exists.

A Seat at the Table and a Room of Their Own: Interconnected processes of social media use at the intersection of gender and occupation

��SM�� — Fri, 13 Nov 2020 17:20:39 +0000

Author: Emmanuelle Vaast

Publication: Organization Studies, Forthcoming

Abstract:

Theorizing Process Dynamics with Directed Graphs: A Diachronic Analysis of Digital Trace Data

��SM�� — Fri, 13 Nov 2020 16:54:05 +0000

Authors: B. Pentland, Emmanuelle Vaast and J. Ryan Wolf

Publication: MIS Quarterly, Forthcoming

Abstract:

The growing availability of digital trace data has generated unprecedented opportunities for analyzing, explaining, and predicting the dynamics of process change. While research on process organization studies theorizes about process and change, and research on process mining rigorously measures and models business processes, there has so far been limited research that measures and theorizes about process dynamics. This gap represents an opportunity for new Information Systems (IS) research. This research note lays the foundation for such an endeavor by demonstrating the use of process mining for diachronic analysis of process dynamics. We detail the definitions, assumptions, and mechanics of an approach that is based on representing processes as weighted, directed graphs. Using this representation, we offer a precise definition of process dynamics that focuses attention on describing and measuring changes in process structure over time. We analyze process structure over two years at four dermatology clinics. Our analysis reveals process changes that were invisible to the medical staff in the clinics. This approach offers empirical insights that are relevant to many theoretical perspectives on process dynamics.

Unveiling the relevance of academic research: A practice-based view

��SM�� — Fri, 13 Nov 2020 16:44:36 +0000

Authors: M. Marabelli, and Emmanuelle Vaast

Publication: Information and Organization, Volume 30, Issue 3, September 2020, 100314

Abstract:

Losing Touch: An Embodiment Perspective on Coordination in Robotic Surgery

��SM�� — Fri, 13 Nov 2020 16:32:09 +0000

Authors: A.V. Sergeeva, Samer Faraj, and M. Huysman

Publication: Organization Science, Volume 31, Issue 5, October 2020, Pages 1248-1271.

Abstract:

Because new technologies allow new performances, mediations, representations, and information flows, they are often associated with changes in how coordination is achieved. Current coordination research emphasizes its situated and emergent nature, but seldom accounts for the role of embodied action. Building on a 25-month field study of the da Vinci robot, an endoscopic system for minimally invasive surgery, we bring to the fore the role of the body in how coordination was reconfigured in response to a change in technological mediation. Using the robot, surgeons experienced both an augmentation and a reduction of what they can do with their bodies in terms of haptic, visual, and auditory perception and manipulative dexterity. These bodily augmentations and reductions affected joint task performance and led to coordinative adaptations (e.g., spatial relocating, redistributing tasks, accommodating novel perceptual dependencies, and mounting novel responses) that, over time, resulted in reconfiguration of roles, including expanded occupational knowledge, emergence of new specializations, and shifts in status and boundaries. By emphasizing the importance of the body in coordination, this paper suggests that an embodiment perspective is important for explaining how and why coordination evolves following the introduction of a new technology.

When Digital Technologies Enable and Threaten Occupational Identity: The Delicate Balancing Act of Data Scientists

��SM�� — Fri, 13 Nov 2020 16:16:27 +0000

Authors: Emmanuelle Vaast and Alain Pinsonneault

Publication: MIS Quarterly, Forthcoming

Abstract:

Occupations are increasingly embedded with and affected by digital technologies. These technologies both enable and threaten occupational identity and create two important tensions: they make the persistence of an occupation possible while also potentially rendering it obsolete and they bring about both similarity and distinctiveness of an occupation with regard to other occupations. Based on the critical case study of an online community dedicated to data science, we investigate longitudinally how data scientists address the two tensions of occupational identity associated with digital technologies and reach transient syntheses in terms of “optimal distinctiveness” and “persistent extinction.” We propose that identity work associated with digital technologies follows a composite life-cycle and dialectical process. We explain that people constantly need to adjust and redefine their occupational identity (i.e., how they define who they are and what they do). We contribute to scholarship on digital technologies and identity work by illuminating how people deal in an ongoing manner with digital technologies that simultaneously enable and threaten their occupational identity.

Financial Returns to Firms’ Communication Actions on Firm-Initiated Social Media: Evidence from Facebook Business Pages

��SM�� — Tue, 10 Nov 2020 15:57:22 +0000

Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault

Publication: Information Systems Research, Volume 31, Issue 1, March 2020, Pages 258-285.

Abstract:

The primary goal of this study is to investigate the financial returns to firms’ communication actions on a firm-initiated social media platform by focusing on Facebook Business pages. To this end, we conceptualize and quantify two types of firms’ communication actions on social media: posts and responses to customer messages. Furthermore, we classify a firm’s responses to customer messages based on the valence of customer messages—positive versus negative—and examine the effects of volume as well as timeliness of the two types of a firm’s responses to customer messages on firm performance. Using a sample of 63 South Korean firms across industries over a three-year period (5,566 firm-week observations), we find that the volume and timeliness of a firm’s responses to negative customer messages, which are associated with an increase in customer satisfaction, have a significant positive impact on the firm’s market performance measured by abnormal returns and Tobin’s q. Interestingly, the results suggest that a firm’s posts and its responses to positive customer messages are not significantly associated with firm performance. Furthermore, we find that a firm’s posts and its responses to negative customer messages exhibit complementarities in contributing to firm performance. Our results are robust to various alternative specifications, econometric concerns, and Facebook’s policy changes, such as EdgeRank and Promoted Post. Our findings underscore the business value of firms’ actions on social media and provide unique and important implications for theory and practice regarding the appropriate ways to use social media for building and managing customer relationships.

Software Patents and Firm Value: A Real Options Perspective on the Role of Innovation Orientation and Environmental Uncertainty

��SM�� — Tue, 10 Nov 2020 15:57:24 +0000

Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault

Publication: Information Systems Research, Volume 30, Issue 3, September 2019, Pages 1073-1097.

Abstract:

Although software patents have been growing steadily since 1996, when the restrictions on the patentability of software were eliminated, their value and impacts on the firm’s profits remain unclear and ambiguous. Drawing on the real options theory and the literature on exploration and exploitation, we develop a novel theoretical framework to assess the value of software patents. Moreover, we examine the impact of contextual factors related to the nature of innovation underlying firms’ patent portfolios (exploitative versus explorative) and the environmental uncertainty (competitiveness and dynamism) on the value of software patents. Specifically, we examine the interaction effect of a firm’s software patent stock and its innovation orientation on firm value in markets exhibiting different levels of environmental uncertainty. Based on a large-panel data set consisting of 602 U.S. firms, our results indicate that a software patent portfolio having higher levels of explorative orientation is associated with a higher firm value (as measured by Tobin’s q) in environments exhibiting low dynamism and high competitiveness. By contrast, a software patent portfolio with higher levels of exploitative orientation is associated with a higher firm value in environments with high dynamism and low competitiveness. We discuss the implications for research and practice.

$1-million gift accelerates student mental health effort at Desautels

��SM�� — Tue, 23 Jun 2020 17:46:28 +0000

A generous donation from Gisèle and Neil Murdoch (BCom’81) has accelerated student mental health efforts at Desautels, creating a new Local Wellness Advisor position in the Faculty.

Professor Khern-am-nuai awarded funding to help retailers predict surge demands

��SM�� — Fri, 29 May 2020 13:21:31 +0000

��SM�� has awarded Professor Warut Khern-am-nuai with MI4 Emergency COVID-19 Research Funding to examine social media data to help retailers identify panic buying behavior during the pandemic.

This one-year project will help retailers identify surge demand early so that they can better distribute essential products like hand sanitizer and toilet paper for the benefit of both retailers and consumers.

Delve: Searching for the Pandemic’s Silver Lining? Look Online.

��SM�� — Tue, 26 May 2020 02:00:08 +0000

The COVID-19 pandemic and the requirements of physical distancing have created a sense of crisis that transcends most boundaries. While the imposed trauma is immense, the sharing of personal pandemic experiences online has been encouraging. As ��SM��’s Professor Emmanuelle Vaast explains, people around the world are rediscovering the brighter side of social media, as these technologies take on renewed relevance and importance in times of crisis.

Professor Emmanuelle Vaast named Associate Dean of Research

��SM�� — Fri, 22 May 2020 16:32:25 +0000

As Professor Vihang Errunza steps down from his role as Associate Dean of Research at the Desautels Faculty of Management, Professor Emmanuelle Vaast is gearing up to take the reins.

The Role of Decision Support Systems in Attenuating Racial Biases in Healthcare Delivery

��SM�� — Tue, 03 Mar 2020 14:28:03 +0000

Authors: Kartik K. Ganju, Hilal Atasoy, Brad Greenwood and Jeff McCullough

Publication: Management Science, Volume 66, Issue 11, November 2020, Pages 5171-5181.

Abstract:

Although significant research has examined how technology can intensify racial and other outgroup biases, limited work has investigated the role information systems can play in abating them. Racial biases are particularly worrisome in healthcare, where underrepresented minorities suffer disparities in access to care, quality of care, and clinical outcomes. In this paper, we examine the role clinical decision support systems (CDSS) play in attenuating systematic biases among black patients, relative to white patients, in rates of amputation and revascularization stemming from diabetes mellitus. Using a panel of inpatient data and a difference-in-difference approach, results suggest that CDSS adoption significantly shrinks disparities in amputation rates across white and black patients—with no evidence that this change is simply delaying eventual amputations. Results suggest that this effect is driven by changes in treatment care protocols that match patients to appropriate specialists, rather than altering within physician decision making. These findings highlight the role information systems and digitized patient care can play in promoting unbiased decision making by structuring and standardizing care procedures.

Delve: Romancing the User: Three Business Lessons from Digital Daters

��SM�� — Mon, 13 Jan 2020 19:37:30 +0000

New research from Prof Jui Ramaprasad explores how gender, comfort, and impulsivity are key for that perfect chemistry.

First-ever Henry Mintzberg PhD Teaching and Mentorship Award goes to Professor Alain Pinsonneault

��SM�� — Tue, 15 Oct 2019 19:35:43 +0000

Professor Alain Pinsonneault recently received the inaugural Henry Mintzberg PhD Teaching and Mentorship Award in recognition of his high-quality teaching and commitment to student progress. He was nominated for the honour by PhD students and alumni.

The award was created in 2018 to recognize Professor Henry Mintzberg’s 50 years of service to ��SM��.

2019 SSHRC Grants awarded

��SM�� — Fri, 11 Oct 2019 16:21:35 +0000

Congratulations to the Desautels professors who received 2019 SSHRC Grants.

SSHRC Insight Development Grants

Professor Warut Khern-am-nuai awarded 2019 SSHRC Insight Development Grant

��SM�� — Thu, 10 Oct 2019 14:26:46 +0000

Warut Khern-am-nuai, Assistant Professor in Information Systems, awarded 2019 SSHRC Insight Development Grant

Professor Kartik Ganju awarded 2019 SSHRC Insight Development Grant

��SM�� — Wed, 09 Oct 2019 14:15:16 +0000

Kartik Ganju, Assistant Professor in Information Systems, awarded 2019 SSHRC Insight Development Grant

Delve: Finding the Silver Lining of Workplace Interruptions

��SM�� — Mon, 07 Oct 2019 14:48:27 +0000

Can e-mail interruptions actually boost your productivity at work? New research from Prof Alain Pinsonneault says yes; the key is to be mindful and determine task relevance.

This article is brought to you by Delve, the official thought leadership publication of ��SM��'s Desautels Faculty of Management.

Delve: What the Future of Work Holds in the Age of the Learning Algorithm

��SM�� — Mon, 07 Oct 2019 14:41:03 +0000

What will your workplace be like in the age of the learning algorithm? New research from Professor Samer Faraj explains why the current technological revolution is unlike any other we’ve seen and how we can adapt.

This article is brought to you by Delve, the official thought leadership publication of ��SM��'s Desautels Faculty of Management.

Sharing is caring: Social support provision and companionship activities in healthcare virtual support communities

��SM�� — Wed, 24 Jul 2019 15:18:19 +0000

Authors: K.-Y. Huang, I. Chengalur-Smith, and Alain Pinsonneault

Publication: MIS Quarterly: Management Information Systems, Volume 43, Issue 2, June 2019, Pages 395-423

Abstract:

Individuals increasingly rely on healthcare virtual support communities (HVSCs) for social support and companionship. While research provides interesting insights into the drivers of informational support in knowledge-sharing virtual communities, there is limited research on the antecedents of emotional support provision and companionship activities in HVSCs. The unique characteristics of HVSCs also justify the need to reexamine members’ voluntary provisions of help in such communities. This paper develops a model that examines the relationships between the structural, relational, and cognitive dimensions of social capital and the provision of informational and emotional support, and engagement in companionship activities in HVSCs. The model is tested based on data generated through an automated method that classifies and analyzes user-generated text in three healthcare virtual support communities (breast, prostate, and colorectal cancer). The results show that all three dimensions of social capital impact the provision of emotional support; both structural and relational capital facilitate engagement in companionship activities; and only cognitive capital enables the provision of informational support. Research and practical implications on the need to facilitate informational and emotional support provision and companionship activities in healthcare virtual support communities are discussed.

What users do besides problem-focused coping when facing IT security threats: An emotion-focused coping perspective

��SM�� — Wed, 24 Jul 2019 15:15:29 +0000

Authors: H. Liang, Y. Xue, Alain Pinsonneault and Y. Wu

Publication: MIS Quarterly: Management Information Systems, Volume 43, Issue 2, June 2019, Pages 373-394

Abstract:

This paper investigates how individuals cope with IT security threats by taking into account both problem-focused and emotion-focused coping. While problem-focused coping (PFC) has been extensively studied in the IT security literature, little is known about emotion-focused coping (EFC). We propose that individuals employ both PFC and EFC to volitionally cope with IT security threats, and conceptually classify EFC into two categories: inward and outward. Our research model is tested by two studies: an experiment with 140 individuals and a survey of 934 respondents. Our results indicate that both inward EFC and outward EFC are stimulated by perceived threat, but that only inward EFC is reduced by perceived avoidability. Interestingly, inward EFC and outward EFC are found to have opposite effects on PFC. While inward EFC impedes PFC, outward EFC facilitates PFC. By integrating both EFC and PFC in a single model, we provide a more complete understanding of individual behavior under IT security threats. Moreover, by theorizing two categories of EFC and showing their opposing effects on users’ security behaviors, we further examine the paradoxical relationship between EFC and PFC, thus making an important contribution to IT security research and practice.

How does the implementation of enterprise information systems affect a professional's mobility? An empirical study

��SM�� — Wed, 24 Jul 2019 15:08:21 +0000

Authors: Brad N. Greenwood, Kartik K. Ganju and Corey M. Angst

Publication: Information Systems Research, Vol. 30, No. 2, June 2019, Pages 563-594

Abstract:

Although significant research has examined the effect of enterprise information systems on the behavior and careers of employees, the majority of this work has been devoted to the study of blue- and gray-collar workers, with little attention paid to the transformative effect information technology may have on high-status professionals. In this paper, we begin to bridge this gap by examining how highly skilled professionals react to the increasing presence of enterprise systems within their organizations. Specifically, we investigate how the implementation of enterprise systems-in the form of electronic health records-affects the decision of physicians to continue practicing at their current hospital. Results suggest that when enterprise systems create complementarities for professionals, their duration of practice at the organization increases significantly. However, when technologies are disruptive and force professionals to alter their routines, there is a pronounced exodus from the organization. Interestingly, these effects are strongly moderated by individual and organizational characteristics, such as the degree of firm-specific human capital, local competition, and the prevalence of past disruptions, but are not associated with accelerated retirement or the strategic poaching of talent by competing organizations.

Keeping up with tech innovation in the workplace

��SM�� — Tue, 28 May 2019 13:28:39 +0000

Moderating the C2 Montreal panel entitled, The Research of Tomorrow, Today, Professor Jui Ramaprasad explored the pace and impact of technological innovation with Sabrina Geremia, Country Director for Google.

As Geremia underscored, upskilling and lifelong learning will become the norm for members of tomorrow’s workforce.

Celebrating excellence in teaching at Desautels

��SM�� — Tue, 21 May 2019 18:57:04 +0000

On May 16, the Desautels community gathered to recognize faculty who have gone above and beyond in their teaching. Congratulations to the following recipients of the 2018-19 teaching awards!

Collective Information System Use: A Typological Theory

��SM�� — Tue, 23 Apr 2019 15:16:00 +0000

Authors: Bogdan Negoita, Liette Lapointe and Suzanne Rivard

Publication: MIS Quarterly, Vol. 42 Issue 4, 1281-1301, 2018

Abstract:

As the nature of information systems (IS) has evolved from primarily standalone, to enterprise, and distributed applications, the need for a better understanding of collective IS use has become a research and practical necessity. In view of contributing to this understanding, we conceptually define collective IS use as a unit level construct, rooted in instances of individual-level IS use within the context of a common work process. Its emergence from the individual to the unit level is shaped by different configurations of task, user, and system interdependence between instances of individual-level IS use. On the basis of this definition, we propose a typology of collective IS use that comprises four ideal types, namely siloed use, processual use, coalesced use, and networked use. For each ideal type, we theorize on the emergence process from the individual to the unit level and we consider the measurement implications for each.

Broadening knowledge on AI in healthcare

��SM�� — Tue, 19 Mar 2019 13:48:08 +0000

Desautels doctoral student Rania Afiouni Monla has found herself in the right place at the right time: studying the impact of AI in organizational learning and healthcare in a city that has emerged as an AI powerhouse.

She sits down to share her journey so far, including her involvement in the Montreal declaration on responsible AI and the challenges of returning to school after many years.

Professor Ramaprasad appointed Associate Editor of Management Science

��SM�� — Fri, 22 Feb 2019 17:50:39 +0000

Jui Ramaprasad, Associate Professor in Information Systems, was recently appointed as Associate Editor to Management Science.

A newly-launched coalition for responsible AI

��SM�� — Fri, 14 Dec 2018 15:34:04 +0000

Professor Emmanuelle Vaast is one among ten ��SM�� members who comprise the new International Observatory on the Social Impacts of Artificial Intelligence and Digital Technologies (OIISIAN) - a $7.5 million initiative spearheaded by the government of Quebec to explore interdisciplinary and intersectoral perspectives on the impact of AI and digital technology on individuals, organizations, and communities.

Announcing the Desautels Faculty Scholars

��SM�� — Tue, 11 Dec 2018 20:28:50 +0000

The Faculty Research Workload Committee (RWC) has completed its review of applications submitted by tenured faculty to fill the currently vacant Faculty Scholar Award slots.

The Faculty is pleased to congratulate the following recipients of the Desautels Scholar Awards (effective September 1, 2018 to August 31, 2021):

Why patients support each other in healthcare virtual support communities

��SM�� — Fri, 07 Dec 2018 17:54:00 +0000

Recent research co-authored by Professor Alain Pinsonneault examines the growing popularity of healthcare virtual support communities (HVSCs) as a means of complementing/supplementing face-to-face support.

The study’s findings reveal ways that virtual support community designers and healthcare organisations can optimize such platforms for effective social support exchanges.

Extrinsic versus Intrinsic Rewards for Contributing Reviews in an Online Platform

��SM�� — Tue, 20 Nov 2018 15:04:03 +0000

Authors: Warut Khern-am-nuai, Karthik Kannan, Hossein Ghasemkhani

Publication: Information Systems Research, Forthcoming

Abstract:

Firms have considered various forms of incentives for writing reviews, including the use of extrinsic rewards to attract reviewers. Building on this literature, we study the implications of monetary incentives on online reviews in the context of a natural experiment, where one review platform suddenly began offering monetary incentives for writing reviews. We refer to this as the treated platform. Along with data from Amazon.com and using the difference-in-differences approach, we compare the quantity and quality of reviews before and after rewards were introduced in the treated platform. We find that reviews are significantly more positive but that the quality decreases. Taking advantage of the panel data, we also evaluate the effect of rewards on existing reviewers. We find that their level of participation after monetary incentives decreases but not their quality of participation. Last, even though the platform enjoys an increase in the number of new reviewers, disproportionately more reviews appear to be written for highly rated products.

Read abstract: Information Systems Research

Developing a gamified mobile application to encourage sustainable energy use in the office

��SM�� — Thu, 15 Nov 2018 21:43:58 +0000

Authors: Divinus Oppong-Tawiah, Jane Webster, Sandy Staples, Ann-Frances Cameron, Ana Ortiz de Guinea, Tam Y. Hung

Publication: Journal of Business Research, Forthcoming

Abstract:

Welcoming the next wave of management researchers

��SM�� — Wed, 31 Oct 2018 18:47:43 +0000

The Desautels Faculty of Management welcomed its new cohort of PhD students at a lunch reception in September organized by the Desautels Doctorate Student Society (DDSS).

This year’s cohort totals 65 students (26 women, 39 men) who originate from 16 countries across the world.

Meet the 2018 incoming PhD cohort

EMBA program celebrates a decade of impact

��SM�� — Thu, 18 Oct 2018 19:14:09 +0000

Ten years ago, leadership from the Desautels Faculty of Management and HEC Montréal took up the ambitious challenge of joining forces to launch the ��SM��-HEC Montreal EMBA program.

The rest, as they say, is history.

Take a look back on how the EMBA program has evolved and the strides made since its founding.

Professor Faraj awarded six research recognitions

��SM�� — Fri, 14 Sep 2018 15:02:46 +0000

Over summer 2018, Professor Samer Faraj received six recognitions for the excellence of his completed and forthcoming research.

In recognition of his published research with students and collaborators, Professor Faraj was presented with the following:

• France-wide FNEGE 2018 Prix académique de la Recherche en Management for: Kudaravalli, S., Faraj, S., Johnson, S. (2017) “A Configural Approach to Coordinating Expertise in Software Development Teams” in MIS Quarterly;

Alain Pinsonneault Awarded 2018 SSHRC Insight Grant

��SM�� — Wed, 05 Sep 2018 19:55:59 +0000

Congratulations to Alain Pinsonneault, Professor in Information Systems, awarded the 2018 SSHRC Insight Grant “The impact of explorative and exploitive use of information technology on individual performance”.

Jui Ramaprasad and Alain Pinsonneault awarded 2018 SSHRC Insight Grant

��SM�� — Wed, 05 Sep 2018 19:13:35 +0000

Congratulations to Jui Ramaprasad, Associate Professor of Information Systems, and Alain Pinsonneault, Professor of Information Systems, awarded the 2018 SSHRC Insight Grant “Examining Value Creation in the Digital Economy: A Platform Engagement Perspective”.

Karla Sayegh Receives Best Student Paper Award for her Thesis Work at OBHC Conference

��SM�� — Thu, 14 Jun 2018 20:09:48 +0000

Karla Sayegh, PhD Student in Strategy & Organization, received the best student paper award for her thesis work at the 11th International Organizational Behaviour in Health Care (OBHC) Conference held in Montreal from May 13 –16, 2018.

Professor Kartik Ganju's paper selected as Featured Article in Management Science

��SM�� — Mon, 04 Jun 2018 19:03:52 +0000

Assistant Professor in Information Systems Kartik Ganju's paper "The Spillover Effects of Health IT Investments on Regional Healthcare Costs," with co-authors Hilal Atasoy and Pei-yu Chen was selected by the Managing Editor of Management Science as one of the Featured Articles for the June 2018 issue.

Professor Emmanuelle Vaast received Best Paper Award in Academy of Management Annals

��SM�� — Tue, 29 May 2018 18:57:35 +0000

Professor Emmanuelle Vaast's paper published in the Academy of Management Annals, "Social Media and Their Affordances for Organizing: A Review and Agenda for Research," with Paul M. Leonardi were co-winners for the Best Paper Award for Volume 11 (2017).

The mission of Annals is to publish up-to-date, in-depth and integrative reviews of research advances in management.

How to maximize innovation at work

��SM�� — Tue, 08 May 2018 00:32:36 +0000

Recent research co-authored by Professor Alain Pinsonneault has shown that giving people time and resources to pursue innovation projects can produce extraordinary outcomes — but only if organizations match their “slack strategy” to employee type.

Among their findings, the researchers determined that different types of employees respond in different ways to slack innovation programs and that different kinds of slack resources are better suited to certain types of employees than they are to others.

2017‐18 Desautels Distinguished Teaching Award for Undergraduate and Graduate teaching

��SM�� — Thu, 26 Apr 2018 15:57:18 +0000

The Desautels Faculty of Management is pleased to announce that Professor Desmond Tsang and Professor David Schumacher have been selected as recipients of the 2017‐18 Desautels Distinguished Teaching Award for Undergraduate and Graduate teaching, respectively.

From Placebo to Panacea: Studying the Diffusion of IT Management Techniques with Ambiguous Efficiencies - The Case of Capability Maturity Model (CMM)

��SM�� — Mon, 02 Apr 2018 22:21:13 +0000

Authors: Saeed Akhlaghpour, Liette Lapointe

Publication: Journal for the Association of Information Systems, Forthcoming

Abstract:

The Effects of Asymmetric Social Ties, Structural Embeddedness and Tie Strength on Online Content Contribution Behavior

��SM�� — Mon, 26 Mar 2018 19:40:53 +0000

Authors: Rishika Rishika and Jui Ramaprasad

Publication: Management Science, Forthcoming

Abstract:

For a social media community to thrive and grow, it is critical that users of the site interact with each other and contribute content to the site. We study the role of social ties in motivating user preference expression, a form of user content contribution, in an online social media community. We examine the role of three types of ties, reciprocated, follower and followee ties, and assess whether the structural and relational properties of a user’s social network moderate the social influence effect in user contribution. A unique disaggregate level panel dataset of users’ contributions and social tie formation activities from an online music platform is employed to study the impact of social ties. To address identification issues, we adopt a quasi-experimental approach based on dynamic propensity score matching. The results provide strong evidence of the influence of online network ties in online contribution behavior. We find that the influence of reciprocated ties is the greatest, followed by influence from followee ties and then follower ties. Additional analysis reveals that reciprocated and followee ties have even greater influence when they contribute new information for a focal user. Structural embeddedness and tie strength among network ties are found to amplify the effect of social contagion in online contribution. We conduct several sensitivity and robustness checks that lend credible support to our findings. The results add to the greater understanding of social influence in online contribution and provide valuable managerial insights into designs of online communities to enable greater user participation.

Love Unshackled: Identifying the Effect of Mobile App Adoption in Online Dating

��SM�� — Mon, 26 Mar 2018 19:23:38 +0000

Authors: JaeHwuen Jung, Ravi Bapna, Jui Ramaprasad and Akhmed Umyarov

Publication: MIS Quarterly, Forthcoming

Abstract:

The proliferation of smartphones and other mobile devices has led to numerous companies investing significant resources in developing mobile applications, in every imaginable domain. As apps proliferate, understanding the impact of app adoption on key outcomes of interest and linking this understanding to the the underlying mechanisms that drive these results is imperative. In this paper, we explore the changes in user behavior induced by adoption of a mobile application, in terms of engagement and matching outcomes in the online dating context. We also identify three mechanisms that are somewhat unique to the mobile environment, but are hitherto unestablished in the literature, that drive this shift in behavior – ubiquity, impulsivity and disinhibition. Our main identification strategy uses propensity score matching combined with difference-in-differences, coupled with a rigorous falsification test to confirm the validity of our identification strategy. Our results demonstrate that mobile app adoption induces users to become more socially engaged as measured by key engagement metrics such as visiting significantly more profiles, sending significantly more messages, and importantly, achieving more matches. We also discover various mechanisms facilitating this increased engagement: ubiquity of mobile use – users login more, and login across wider range of hours in the day. We find that men act more impulsively, in that they are less likely to check the profile of a user who messaged them before replying to them. This effect is not visible for women who continue to be deliberate in their checking before replying even after adoption of the mobile app. Finally, we find that both men and women exhibit disinhibition, in that users initiate actions to a more diverse set of potential partners than they did before on dimensions of race, education and height.

The influence of social media

��SM�� — Tue, 20 Mar 2018 21:00:50 +0000

The Globe and Mail recently featured the research of Desautels Professors Emmanuelle Vaast and Liette Lapointe that explored the power of social media to propel meaningful social movements.

Using the 2010 BP oil spill in the Gulf of Mexico as a case study, they analyzed the surge of Tweets that followed to illustrate how social media can effectively rally individuals around a shared cause.

Reinvention is key for businesses in the digital age

��SM�� — Thu, 08 Mar 2018 21:00:59 +0000

With the rise of Information Technologies, leaders of large corporations are forced to reinvent both themselves and their organizations.

Desautels Professor Alain Pinsonneault comments on the broad appeal of digital platforms enabled by new technologies, the threat they pose to traditional businesses and how the later can adapt.

For Prof. Pinsonneault, it will be important for companies to invest in innovation and to allow for a healthy margin of error.

Enhancing security behaviour by supporting the user

��SM�� — Fri, 16 Feb 2018 20:16:54 +0000

Authors: Steven Furnell, Warut Khern-am-nuai, Rawan Esmael, Weining Yang, Ninghui Li

Publication: Computers and Security, Vol. 75, June 2018

Abstract:

Marketing Campaign: Who's behind Desautels?

��SM�� — Mon, 05 Feb 2018 19:40:52 +0000

Does moving hospitals to a new building give you a different kind of care?

Learn more about how Desautels professors are behind some of the most unique research projects in the world.

Warut Khern-am-nuai awarded 2017 SSHRC Partnership Engage Grant

��SM�� — Tue, 23 Jan 2018 20:44:41 +0000

The Social Sciences and Humanities Research Council (SSHRC) introduced a Partnership Engage Grant in 2017 to better address the short-term needs, challenges and opportunities of researchers and institutions.

Congratulations to Warut Khern-am-nuai, Assistant Professor in Information Systems, for his 2017 SSHRC Partnership Engage Grant.

Twitter use during the Gulf oil spill

��SM�� — Thu, 18 Jan 2018 18:05:39 +0000

Social media has become a part of everyday life. We enjoy the contact Twitter, Facebook, Instagram, etc., provide with friends and family, and, indeed, the world.

Sometimes we gripe about the downsides of the technology. People say it’s a time suck. There’s fake news. It’s hard to trust what you see.

Congratulations to Faculty Award recipients

��SM�� — Fri, 10 Nov 2017 17:05:38 +0000

The Desautels Faculty of Management congratulates the following individuals who are the latest to be granted a Faculty Award for the period of September 1, 2017-August 31, 2020. The Faculty Awards recognise demonstrated research achievement and encourage the pursuance of future academic endeavors.

Emmanuelle Vaast awarded ISR Runner-up for Best Paper 2016

��SM�� — Fri, 27 Oct 2017 18:45:16 +0000

Professor Emmanuelle Vaast's paper published in Information Systems Research, "Folding and Unfolding: Balancing Openness and Transparency in Open Source Communities," with Maha Shaikh has been awarded the runner-up for the best paper award for papers published in 2016 at ISR.

Insights into premium app subscriptions

��SM�� — Thu, 19 Oct 2017 14:55:47 +0000

By popular demand, storytelling app Wattpad has introduced an ad-free option, but it comes with a cost of $5.99/month for users.

Desautels professor Jui Ramaprasad shares her expertise on paid premium versions of online platforms and in what contexts they work.

According to Prof. Ramaprasad, many free apps have already converted users into paying subscribers through the introduction of a premium version, citing Spotify as a success story.

Popularity or Proximity: Characterizing the Nature of Social Influence in an Online Music Community

��SM�� — Wed, 18 Oct 2017 18:01:14 +0000

Authors: Sanjeev Dewan, Yi-Jen (Ian) Ho and Jui Ramaprasad

Publication: Information Systems Research, Vol. 28, No. 1, March 2017

Abstract:

We study social influence in an online music community. In this community, users can listen to and “favorite” (or like) songs and follow the favoriting behavior of their social network friends—and the community as a whole. From an individual user’s perspective, two types of information on peer consumption are salient for each song: total number of favorites by the community as a whole and favoriting by their social network friends. Correspondingly, we study two types of social influence: popularity influence, driven by the total number of favorites from the community as a whole, and proximity influence, due to the favoriting behavior of immediate social network friends. Our quasi-experimental research design applies a variety of empirical methods to highly granular data from an online music community. Our analysis finds robust evidence of both popularity and proximity influence. Furthermore, popularity influence is more important for narrow-appeal music compared to broad-appeal music. Finally, the two types of influence are substitutes for one another, and proximity influence, when available, dominates the effect of popularity influence. We discuss implications for design and marketing strategies for online communities, such as the one studied in this paper.

Read full article: Information Systems Research

Social Media Affordances or Connective Action: An Examination of Microblogging Use During the Gulf of Mexico Oil Spill

��SM�� — Tue, 17 Oct 2017 20:18:27 +0000

Authors: Emmanuelle Vaast, Hani Safadi, Liette Lapointe, and Bogdan Negoita

Publication: MIS Quarterly, Vol. 41, No. 4, 2017, pp. 1179-1205

Abstract:
This research questions how social media use affords new forms of organizing and collective engagement. The concept of connective action has been introduced to characterize such new forms of collective engagement in which actors coproduce and circulate content based upon an issue of mutual interest. Yet, how the use of social media actually affords connective action still needed to be investigated.

Mixed methods analyses of microblogging use during the Gulf of Mexico oil spill bring insights to this question and reveal, in particular, how multiple actors enacted emerging and interdependent roles with their distinct patterns of feature use. The findings allow us to elaborate upon the concept of connective affordances as collective level affordances actualized by actors in team interdependent roles. Connective affordances extend research on affordances as a relational concept by considering not only the relationships between technology and users but also the interdependence type among users and the effects of this interdependence onto what users can do with the technology. This study contributes to research on social media use by paying close attention to how distinct patterns of feature use enact emerging roles.

Adding to IS scholarship on the collective use of technology, it considers how the patterns of feature use for emerging groups of actors are intricately and mutually related to each other.

Read full article: MIS Quarterly

A Configural Approach to Coordinating Expertise in Software Development Teams

��SM�� — Tue, 17 Oct 2017 18:36:10 +0000

Authors: Srinivas Kuduravalli, Samer Faraj and Steven L. Johnson

Publication: MIS Quarterly, Vol. 41, No. 1, March 2017

Abstract:

Despite the recognition of how important expertise coordination is to the performance of software development teams, understanding of how expertise is coordinated in practice is limited. We adopt a configural approach to develop a theoretical model of expertise coordination that differentiates between design collaboration and technical collaboration. We propose that neither a strictly centralized, top-down model nor a largely decentralized approach is superior. Our model is tested in a field study of 71 software development teams. We conclude that because design work addresses ill-structured problems with diverse potential solutions, decentralization of design collaboration can lead to greater coordination success and reduced team conflict. Conversely, technical work benefits from centralized collaboration. We find that task knowledge tacitness strengthens these relationships between collaboration configuration and coordination outcomes and that team conflict mediates the relationships. Our findings underline the need to differentiate between technical and design collaboration and point to the importance of certain configurations in reducing team conflict and increasing coordination success in software development teams. This paper opens up new research avenues to explore the collaborative mechanisms underlying knowledge team performance.

Read full article: MIS Quarterly

What Users Do Besides Problem-Focused Coping In the IT Security Context: An Emotion-Focused Coping Perspective

��SM�� — Tue, 17 Oct 2017 18:29:05 +0000

Authors: H. Liang, Y. Xue, Alain Pinsonneault and A. Wu

Publication: MIS Quarterly, Forthcoming

Abstract:

We propose that individuals employ both PFC and EFC to volitionally cope with IT security threats, and conceptually classify EFC into two categories: inward and outward. Our research model is tested by two studies: an experiment with 140 individuals and a survey of 934 respondents.

Our results indicate that both inward EFC and outward EFC are stimulated by perceived threat, but that only inward EFC is reduced by perceived avoidability. Interestingly, inward EFC and outward EFC are found to have opposite effects on PFC. While inward EFC impedes PFC, outward EFC facilitates PFC. By integrating both EFC and PFC in a single model, we provide a more complete understanding of individual behavior under IT security threats.

Moreover, by theorizing two categories of EFC and showing their opposing effects on users’ security behaviors, we further examine the paradoxical relationship between EFC and PFC, thus making an important contribution to IT security research and practice.

The Spillover Effects of Health IT Investments on Regional Healthcare Costs

��SM�� — Tue, 17 Oct 2017 18:16:44 +0000

Authors: Hilal Atasoy, Pei-Yu Chen and Kartik K. Ganju

Publication: Management Science, Vol. 64, No. 6, 2018

Abstract:

Electronic health records (EHR) are often presumed to reduce the significant and accelerating healthcare costs in the United States. However, evidence on the relationship between EHR adoption and costs is mixed, leading to skepticism about the effectiveness of EHR in decreasing costs. We argue that simply looking at the hospital-level effects can be misleading because the benefits of EHR can go beyond the adopting hospital by creating regional spillovers via information and patient sharing. When patients move between hospitals, timely and high-quality records received at one hospital can affect the costs of care at another hospital. We provide evidence that although EHR adoption increases the costs of the adopting hospital, it has significant spillover effects by reducing the costs of neighboring hospitals. We further show that these spillovers are linked to information and patient sharing. Specifically, the spillovers are stronger when more hospitals in the region are in health information exchange networks and in the same integrated delivery systems, which can share information more easily. Furthermore, utilizing regional characteristics that can affect the extent of patient sharing such as urban versus rural areas, population density, average distance between hospitals, and hospital density, we find that locations with higher patient and hospital concentration experience stronger regional spillovers. Additionally, spillovers are stronger after the HITECH (Health Information Technology for Economic and Clinical Health) Act that increased EHR adoption and use. Overall, our findings suggest that we need to take into account externalities to understand the benefits of health IT investments and form policy decisions.

Read full article: Management Science

E-Mail Interruptions and Individual Performance: Is There a Silver Lining?

��SM�� — Tue, 17 Oct 2017 17:57:46 +0000

Authors: Shamel Addas and Alain Pinsonneault

Publication: MIS Quarterly, Vol. 42, No. 2, January 2018

Abstract:
Interruption of work by e-mail and other communication technologies has become widespread and ubiquitous. However, our understanding of how such interruptions influence individual performance is limited. This paper distinguishes between two types of e-mail interruptions (incongruent and congruent) and draws upon action regulation theory and the computer-mediated communication literature to examine their direct and indirect effects on individual performance.

Two empirical studies of sales professionals were conducted spanning different time frames: a survey study with 365 respondents and a diary study with 212 respondents. The results were consistent across the two studies, showing a negative indirect effect of exposure to incongruent interruptions (interruptions containing information that is not relevant to primary activities) through subjective workload, and a positive indirect effect of exposure to congruent interruptions (interruptions containing information that is relevant to primary activities) through mindfulness.

The results differed across the two studies in terms of whether the effects were fully or partially mediated, and we discuss these differences using meta-inferences. Technology capabilities used during interruptions episodes also had significant effects: rehearsing (fine-tuning responses to incoming messages) and reprocessing (reexamining received messages) were positively related to mindfulness, parallel communication (engaging in multiple e-mail conversations simultaneously) and leaving messages in the inbox were positively related to subjective workload, and deleting messages was negatively related to subjective workload.

This study contributes to research by providing insights on the different paths that link e-mail interruptions to individual performance and by examining the effects of using capabilities of the interrupting technology (IT artifact) during interruptions episodes. It also extends the experimental tradition that focuses on isolated interruptions. By shifting the level of analysis from specific interruption events to overall exposure to interruptions over time and from the laboratory to the workplace, our study provides realism and ecological validity.

Read full article: MIS Quarterly

Desautels makes mark at Unleash 2017

��SM�� — Wed, 11 Oct 2017 15:19:07 +0000

In response to the 17 Sustainable Development Goals (SDGs) put forward by the United Nations, Unleash 2017 assembled youth from across all continents to Denmark for ten days of untethered ideation to help resolve some of the world’s most persistent issues.

Pokémon Go: a boon for businesses

��SM�� — Wed, 04 Oct 2017 15:44:00 +0000

Professor Warut Khern-am-nuai is a co-author on a study revealing that Pokémon Go does not merely bring health benefits, as has been widely studied, but also contributes to increased restaurant business revenues.

His research finds that restaurants located in close proximity to PokéStops, a key element of the game, see a visible increase in customers, as compared to those that do not have a PokéStop nearby.

Alain Pinsonneault: frequent little promotions work best for IT employee retention

��SM�� — Fri, 15 Sep 2017 18:27:11 +0000

It’s a vicious cycle: Companies cut back on promotions to try to minimize big salary loads, but more promotions keep employees around longer. According to a piece at incentiveandmotivation.com, the answer could be more frequent, but smaller, promotions.

Desautels Professor Alain Pinsonneault points to recent research indicating that frequent little promotions help to minimize turnover at IT firms. Also, because the wage increases are minor, the dollar impact of a promotion is not dramatic.

Pokémon Go and the fortunes of local businesses

��SM�� — Thu, 24 Aug 2017 16:21:16 +0000

According to Les Affaires, a study partly authored by Desautels Professor Warut Khern-am-nuai looks at whether or not the augmented reality game Pokémon Go affects local businesses.

The study looked at restaurants within 40 metres of PokéStops (spots where people could catch the game characters). The researchers found that attendance at these restaurants was up by almost five per cent compared to other nearby eateries, with mid-range restaurants enjoying the best increases.

��SM��-HEC Montréal EMBA offers yearly aboriginal scholarship

��SM�� — Mon, 29 May 2017 13:20:01 +0000

Every year, the ��SM��-HEC Montréal EMBA program offers a $50,000 scholarship for aboriginal managers. The first recipient of the scholarship was Mi’kmaq urban councillor Manon Jeanotte in 2014. Her EMBA experience prompted her to make a successful run for chief of the Gespeng Mik’maq Nation in 2015.

Kativik School Board director Jason Annahatak will graduate from the EMBA next February, and calls the EMBA a good fit for aboriginal leaders because it gets them networking with a wide range of influencers.

Jui Ramaprasad appointed Associate Editor of MISQ

��SM�� — Tue, 16 May 2017 18:49:23 +0000

Jui Ramaprasad, Associate Professor in Information Systems was recently appointed Associate Editor of the Management Information Systems Quarterly (MISQ), a top management journal.

Warut Khern-am-nuai awarded 2017 FRQSC New Academics Grant

��SM�� — Mon, 15 May 2017 17:28:20 +0000

Warut Khern-am-nuai, Assistant Professor in information Systems was recently awarded a 2017 FRQSC New Academics Grant for his project "L’impact du système de questions et réponses sur les plateformes en ligne / The Impact of Questions and Answers on Product Sales”.

Research into project team makeup arrives at surprising conclusion

��SM�� — Fri, 12 May 2017 18:36:25 +0000

A research paper authored in part by Desautels Professor and Canada Research Chair in Technology, Management, and Healthcare Samer Faraj compared the traditional management style (where the most experienced person is in charge) with the more self-driving teams that are a hallmark of agile systems development.

Demand and Revenue Impacts of an Opaque Channel: Evidence from the Airline Industry

��SM�� — Tue, 09 May 2017 21:57:50 +0000

Authors: Nelson F. Granados, Kunsoo Han, Dan Zhang

Publication: Production and Operations Management, Forthcoming

Abstract:

Diversity is big on campus

��SM�� — Fri, 21 Apr 2017 20:34:58 +0000

As the world becomes ever more diversified and globalized, it’s time for the C-suite to reflect that reality. At the head of the pack, the joint ��SM��-HEC Montréal EMBA program has aimed to keep its classes as diverse as possible. There is a fellowship in place for nominations from the non-profit space, and another for aboriginals. The program also takes advantage of conferences to reach out to women and entrepreneurs.

Desautels case competition team lands unexpected prize

��SM�� — Fri, 17 Mar 2017 17:32:30 +0000

An undergraduate team from Desautels came home from a case competition in Portugal with an invite to go back for a month-long project aimed at making the city of Porto more attractive to startups. The prize is doubly sweet, as neither the team nor the officials saw it coming. Team member Aarushi Kumar says that “It was not something we were expecting and it was not something the organizers were expecting to do, either.”

Alain Pinsonneault leads IS research for 2016

��SM�� — Mon, 06 Mar 2017 16:29:39 +0000

Congratulations to Professor Alain Pinsonneault who has placed first in the world for research productivity in his field by the Association for Information Systems (AIS). The ranking is conducted annually to assess the research output of Information Technology scholars and is based on a weighted score that accounts for the number of authors on a single paper.

A typology of user liability to IT addiction

��SM�� — Thu, 23 Feb 2017 17:11:18 +0000

Authors: Issac Vaghefi, Liette Lapointe and Camille Boudreau-Pinsonneault

Publication: Information Systems Journal

Abstract:

Student events and the ��SM�� context

��SM�� — Thu, 23 Feb 2017 15:59:45 +0000

The ��SM�� context can be a make-or-break thing when it comes to the University’s ability to take disciplinary action in the case of breach of the Code of Student Conduct at an event that is only peripherally ��SM��-related. In the latest ��SM�� Tribune, Dean of Students Christopher Buddle points out that events held off-campus by faculty student societies (which are separate legal entities) may not be ��SM�� jurisdiction.

Special Section Introduction—Online Community as Space for Knowledge Flows

��SM�� — Fri, 10 Feb 2017 16:57:21 +0000

Authors: Faraj, S., Krogh, G., Monteiro, E., Lakhani, K.R.

Publication: Information Systems Research

Abstract:

Matters of visuality in legitimation practices: Dual iconographies in a meeting room

��SM�� — Mon, 30 Jan 2017 16:54:00 +0000

Authors: Vaujany, F.X., Vaast, E.

Publication: Organization

Abstract:

Monetizing Freemium Communities: Does Paying for Premium Increase Social Engagement?

��SM�� — Wed, 11 Jan 2017 15:33:49 +0000

Authors: Bapna, R., Ramaprasad , J., Umyarov , A.

Publication: MIS Quarterly, 42(3), 719-735

Abstract:

Making sustainable profits from a baseline zero price and motivating free consumers to convert to premium subscribers is a continuing challenge for all freemium communities. Prior research has causally established that social engagement (Oestreicher-Singer and Zalmanson 2013) and peer influence (Bapna and Umyarov 2015) are two important drivers of users converting to premium subscribers in such communities. In this paper, we flip the perspective of prior research and ask whether the decision to pay for premium subscription causes users to become more socially engaged. In the context of the Last.fm music listening freemium social community, we establish, using a novel 41 month long panel dataset, a look-ahead propensity score matching (LA-PSM) procedure coupled with a difference-in-difference estimator of the treatment effect, that payment for premium leads to more social engagement. Specifically, we find that paying for premium leads to an increase in both content-related and community-related social engagement. Free users who convert to premium listen to 287.2% more songs, create 1.92% more playlists, exhibit a 2.01% increase in the number of forum posts made, and gain 15.77% more friends. Thus, premium subscribers create value not only for themselves by consuming more content, but also for the community and site by organizing more content and adding more friends, who are subsequently engaged by the social diffusion emerging from the focal user’s activities.

Read full abstract: MISQ, December 15, 2016

The influence of IT and knowledge capabilities on the survival of university IT startups

��SM�� — Mon, 12 Dec 2016 19:33:28 +0000

Authors: Divinus Oppong-Tawiah, Yolande E. Chan

Publication: International Journal of Technoentrepreneurship

Abstract:

Social Media and Their Affordances for Organizing: A Review and Agenda for Research

��SM�� — Mon, 05 Dec 2016 19:24:45 +0000

Authors: Leonardi, P., Vaast, E.

Publication: Academy of Management Annals

Abstract:

How to Minimise Massive Turnover of IT Professionals

��SM�� — Fri, 04 Nov 2016 16:48:00 +0000

Smaller but more-frequent promotions are key to minimising the high turnover of IT professionals, says Alain Pinsonneault of ��SM��’s Desautels Faculty of Management.

IT professionals are far less likely to leave a company when their chances of promotion are higher, yet businesses cut back on these to avoid the costs of large salary increases. Therefore, smaller but more frequent promotions increase employee retention whilst keeping costs low.

How to Minimise Massive Turnover of IT Professionals

��SM�� — Fri, 04 Nov 2016 16:41:16 +0000

Smaller but more-frequent promotions are key to minimising the high turnover of IT professionals, says Alain Pinsonneault of ��SM��’s Desautels Faculty of Management.
IT professionals are far less likely to leave a company when their chances of promotion are higher, yet businesses cut back on these to avoid the costs of large salary increases. Therefore, smaller but more frequent promotions increase employee retention whilst keeping costs low.

Factors influencing cancer specialists' decision to collaborate with geriatricians in treating older cancer patients

��SM�� — Thu, 03 Nov 2016 16:23:22 +0000

Authors: Bagayogo, F.F., Lepage, A., Denis, J.L., Lamothe, L., Lapointe, L., Vedel, I.

Publication: Age and Aging

Abstract:

Designing Promotion Ladders to Mitigate Turnover of IT Professionals

��SM�� — Thu, 06 Oct 2016 18:16:08 +0000

Authors: MacCrory, F., Choudhary, V., Pinsonneault, A.

Publication: Information Systems Research

Abstract:

Folding and Unfolding: Balancing Openness and Transparency in Open Source Communities

��SM�� — Thu, 06 Oct 2016 18:06:14 +0000

Authors: Vaast, E., Shaikh, M.

Publication: Information Systems Research

Abstract:

Congratulations to Associate Professor Emmanuelle Vaast of Information Systems on receiving the 2016 Best Paper Award by Information & Organization

��SM�� — Thu, 06 Oct 2016 17:43:16 +0000

Congratulations to Associate Professor Emmanuelle Vaast of Information Systems on receiving the 2016 Best Paper Award by Information & Organization for "Speaking as One, But Not Speaking up: Dealing with New Moral Taint in an Occupational Online Community".

Authors: Vaast, E., Levina, N.

Publication: Information and Organization

Abstract:

Five questions organisations must ask when reacting to surprises

��SM�� — Thu, 22 Sep 2016 19:09:31 +0000

The researchers examined police data from an infamous 2011 murder – where a Dutch criminal was shot whilst under surveillance, but the assailant evaded capture due to police failings – to highlight the challenges of adaptability in high intensity situations.

Faraj says: “Our research examined a high-profile case which showcased the difficulties in coordination faced by a large multidisciplinary police team in a fast-paced environment."

Keep calm and ask yourself this

��SM�� — Thu, 22 Sep 2016 19:05:17 +0000

Researchers from the Desautels Faculty of Management at ��SM�� have examined police data from an infamous 2011 murder – where a Dutch criminal was shot whilst under surveillance, but the assailant evaded capture due to police failings – to highlight the challenges of adaptability in high-intensity situations.

Samer Faraj is the Canada research chair in technology, management and healthcare at ��SM��'s Desautels Faculty of Management in Quebec

5 questions organisations must ask when surprised

��SM�� — Thu, 15 Sep 2016 15:18:52 +0000

There are five key questions to ask when adapting to surprise situations in business, according to Samer Faraj, Canada Research Chair in Technology, Management and Healthcare at Desautels Faculty of Management, ��SM��.

Are you quicker than the police? Five questions to ask when reacting to business surprises

��SM�� — Thu, 15 Sep 2016 15:12:01 +0000

There are five key questions to ask when adapting to surprise situations in business, according to Samer Faraj, research chair at ��SM��.

In 2011, a Dutch criminal under surveillance was shot in plain sight. The assailant evaded capture due to police failings, which is why researchers at ��SM�� examined police data on this case to study the challenges of adaptability in high intensity situations.

Five questions organisations must ask when reacting to surprises

��SM�� — Tue, 13 Sep 2016 18:42:50 +0000

Professor Samer Faraj and Dr Hani Safadi, PhD’14, awarded Best Published Paper 2016

��SM�� — Fri, 19 Aug 2016 14:54:58 +0000

Congratulations to Professor Samer Faraj and Dr Hani Safadi, PhD’14, on being awarded Best Published Paper 2016 by Organizational Communication & Information Systems (OCIS) for “The Emergence of Online Community Leadership".

Natif de Lacolle: Alain Pinsonneault nommé Chevalier de l'Ordre national du Québec

��SM�� — Mon, 25 Jul 2016 15:41:18 +0000

Natif de Lacolle, Alain Pinsonneault est un professeur à l'université ��SM�� et un chercheur de renommée internationale. Ses travaux portent notamment sur les impacts des technologies de l'information sur les organisations. Il a été décoré de l'Ordre national du Québec par le premier ministre Philippe Couillard, lors d'une cérémonie qui s'est tenue le 22 juin, à l'Assemblée nationale.

Lire l'article complet: Coup d'Oeil, le 23 juin, 2016

Shots Fired! Switching Between Practices in Police Work

��SM�� — Thu, 30 Jun 2016 17:59:38 +0000

Authors: Schakel, J.K, Fenema, P.C, Faraj, S.

Publications: Organization Science

Abstract:

Shots fired! Why is switching between organisational practices so difficult?

��SM�� — Thu, 30 Jun 2016 16:12:34 +0000

Imagine you work for the police and are involved in large covert surveillance of a notorious criminal. The team is experienced and includes a helicopter, cars, a high tech listening post, and over a dozen agents observing the site. Just after your team has taken positions, your subject gets shot. You can see the shooter, but are unable to move. Your colleagues cannot see what is happening, but you have difficulty getting into contact with them. The local police do not have a clue of what is going on – it’s a covert operation after all. They can’t start helping you out of the blue.

Seven from ��SM�� appointed to the Order of Quebec

��SM�� — Thu, 30 Jun 2016 14:00:35 +0000

On June 22, seven members of the ��SM�� community were among the 34 new appointments to the National Order of Quebec, the province’s highest civilian honour.

The evolution of an ICT platform-enabled ecosystem for poverty alleviation: The case of Ekutir

��SM�� — Wed, 22 Jun 2016 14:34:25 +0000

Authors: Jha, S.K., Pinsonneault, A., Dubé, L.

Publications: MIS Quarterly: Management Information Systems

Abstract:

Alain Pinsonneault Inducted into Ordre National du Québec

��SM�� — Fri, 17 Jun 2016 18:37:25 +0000

Professor Alain Pinsonneault will be inducted into the Ordre National du Québec as a Chevalier (Knight) on June 22nd, 2016, for his outstanding contribution to Quebec’s reputation internationally. This is the highest honour that the Government of Quebec awards to a citizen.

Trente-quatre personnalités québécoises nommées ou promues à l’Ordre national du Québec

��SM�� — Wed, 15 Jun 2016 15:49:01 +0000

Le premier ministre du Québec, Philippe Couillard, est fier d’annoncer que 34 personnes seront honorées de l’un des trois grades de l’Ordre national du Québec. Les récipiendaires seront décorés le mercredi 22 juin prochain, lors d’une cérémonie qui se déroulera à la salle du Conseil législatif de l’hôtel du Parlement.

Competitive impacts of IT innovation: An empirical analysis of software patents in the IT industry

��SM�� — Wed, 11 May 2016 16:16:49 +0000

Authors: Chung, S., Han, K., Animesh, A., Pinsonneault, A.

Publication:2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015

Abstract:

Music is social: From online social features to online social connectedness

��SM�� — Wed, 11 May 2016 16:05:05 +0000

Authors: Krastel, Z., Bassellier, G., Ramaprasad, J.

Publication: 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015

Abstract:

Expanding the horizons of digital social networks: Mixing big trace datasets with qualitative approaches

��SM�� — Thu, 21 Apr 2016 17:34:09 +0000

Authors: Whelan, E., Teigland, R., Vaast, E., Butler, B.

Publication: Information and Organization

Abstract:

Economics and Value of IS

��SM�� — Wed, 09 Mar 2016 18:28:56 +0000

Authors: Han, K., Kundisch, D., Weinhardt, C., Zimmermann, S.

Publication: Business and Information Systems Engineering

Abstract:

Organizational knowledge generation: lessons from online communities

��SM�� — Wed, 03 Feb 2016 18:24:36 +0000

Authors: Zablith, F., Faraj, S., Azad, B.

Publication: Business Process Management Journal

Abstract:

Emmanuelle Vaast appointed as Senior Editor for Information Systems Research (ISR) Journal

��SM�� — Fri, 22 Jan 2016 20:20:32 +0000

Congratulations to Professor Emmanuelle Vaast on her recent appointement as Senior Editor for Information Systems Research (ISR) Journal for a three year term starting January 1, 2016.

Leading collaboration in online communities

��SM�� — Thu, 19 Nov 2015 14:35:11 +0000

Authors: Faraj, S., Kudaravalli, S., and Wasko, M.

Publication: MIS Quarterly

Individually perceived IS slack resources and innovating with it

��SM�� — Tue, 03 Nov 2015 14:29:35 +0000

Authors: Rahrovani, Y. and Pinsonneault, A.

Publication: System Sciences (HICSS), 2015 48th Hawaii International Conference

What effective leaders in online communities do differently

��SM�� — Thu, 13 Aug 2015 13:36:44 +0000

This is Karl Moore of the Desautels Faculty of Management at ��SM�� with Talking Management for The Globe & Mail. Today I am delighted to speak to one of our senior I.T. professors at ��SM��, Samer Faraj.

Professor Liette Lapointe appointed Associate Editor of the Management Information Systems Quarterly Journal

��SM�� — Fri, 03 Jul 2015 18:16:53 +0000

Professor Lapointe has been appointed Associate Editor of the Management Information Systems Quarterly (MISQ) Journal. The MIS Quarterly is a peer reviewed scholarly journal published by the Management Information Systems Research Center, Carlson School of Management, University of Minnesota.

New Undergraduate Program Wins Award for Sustainability in Business Curricula

��SM�� — Thu, 04 Jun 2015 19:07:31 +0000

The Desautels Faculty of Management congratulates the Marcel Desautels Institute for Integrated Management (MDIIM) and Desautels faculty members who were recently named recipients of the 2014 Dr. Alfred N. and Lynn Manos Page Prize for Integration of Sustainability Issues in Business Curricula, for conceiving and implementing the new Managing for Sustainability Major and Concentration (MSUS) programs for Bachelor of Commerce students at ��SM��.

The emergence of online community leadership

��SM�� — Fri, 29 May 2015 15:11:08 +0000

Authors: Johnson, S.L., Safadi, H., Faraj, S.

Publication: Information Systems Research

The many faces of information technology interruptions: A taxonomy and preliminary investigation of their performance effects

��SM�� — Fri, 01 May 2015 19:13:57 +0000

Authors: Addas, S., Pinsonneault, A.

Publication: Information Systems Journal

Abstract:

FDI motives, market governance, and ownership choice of MNEs: A study of Malaysia and Thailand from an incomplete contracting perspective

��SM�� — Fri, 10 Apr 2015 13:55:12 +0000

Authors: Yu, J., Lee, S.-H., Han, K.

Publication: Asia Pacific Journal of Management

Abstract

Speaking as one, but not speaking up: Dealing with new moral taint in an occupational online community

��SM�� — Wed, 25 Mar 2015 19:21:56 +0000

Authors: Emmanuelle Vaast and Natalia Levina

Publication: Information and Organization, Volume 25, Issue 2, April 01, 2015

Abstract

User's Perceived IS Slack Resources and Their Effects on Innovating with IT

��SM�� — Wed, 11 Mar 2015 14:57:39 +0000

Authors: Rahrovani, Y., Pinsonneault, A.

Publication: 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014

Abstract:

Open-source health information technology: A case study of electronic medical records

��SM�� — Fri, 27 Feb 2015 20:30:43 +0000

Authors: Hani Safadi, David Chan, Martin Dawes, Mark Roper, Samer Faraj

Publication: Health Policy and Technology

Abstract:

Can Pharrell, Bono and other Davos regulars really change the world?

��SM�� — Mon, 16 Feb 2015 21:51:24 +0000

The Globe’s roundup of research from business schools.
... Social media efforts prove good for a firm’s bottom line

The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

��SM�� — Mon, 16 Feb 2015 20:19:41 +0000

Authors: Qu, W.G., Pinsonneault, A., Tomiuk, D., Wang, S., Liu, Y.

Publication: Information and Management, March 2015

Abstract:

Professor Alain Pinsonneault receives Association for Information Systems (AIS) Fellow Award

��SM�� — Wed, 07 Jan 2015 18:34:46 +0000

Professor Alain Pinsonneault has received an Association for Information Systems (AIS) Fellow Award at the 2014 International Conference for Information Systems (ICIS). The AIS Fellow Award was established in 1999, recognizes individuals who have made outstanding research, teaching and/or service contributions to the field of information systems.

Find out more about the AIS Fellow Award.

Exploring digital creativity in the workspace: The role of enterprise mobile applications on perceived job performance and creativity

��SM�� — Fri, 12 Dec 2014 20:52:41 +0000

Authors: Sunghun Chung, Kyungyoung Lee, Jinho Choi

Publication: Computers in Human Behavior, Volume 42, January 2015, Pages 93-109

Abstract:

Professor Animesh appointed Associate Editor of Information Systems Research Journal

��SM�� — Wed, 10 Dec 2014 15:51:45 +0000

Professor Animesh has been appointed Associate Editor of Information Systems Research (ISR) Journal. ISR is a leading peer-reviewed, international journal focusing on theory, research, and intellectual development for information systems in organizations, institutions, the economy, and society. It is dedicated to furthering knowledge in the application of information technologies to human organizations and their management and, more broadly, to improving economic and social welfare. Read more about the journal here.

Firms’ Social Media Efforts, Consumer Behavior, and Firm Performance

��SM�� — Fri, 28 Nov 2014 15:53:02 +0000

Authors: Sunghun Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault

ICIS 2014 Proceedings, December 15, 2014.

Abstract:

The EMBA ��SM�� – HEC Montréal Program Announces the Creation of an Advisory Board

��SM�� — Thu, 30 Oct 2014 14:36:19 +0000

The ��SM�� – HEC Montréal EMBA program held the first meeting of its newly created advisory board earlier this week. The advisory board, under the Chairmanship of Thierry Vandal, CEO of Hydro Québec, is composed of 14 senior business leaders, including 5 program alumni. Its role is to guide the strategic direction of the program.

Patients', family caregivers', and professionals' perspectives on quality of palliative care: A qualitative study

��SM�� — Fri, 03 Oct 2014 19:18:18 +0000

Authors: Vedel, I., Ghadi, V., Lapointe, L., Routelous, C., Aegerter, P.^e, Guirimand, F.^f
Publication: Palliative Medicine

Abstract

Aligning IT for future business value: Conceptualizing IT project portfolio alignment

��SM�� — Thu, 21 Aug 2014 19:22:38 +0000

Authors: Rahrovani, Yasser; Kermanshah, Ali; Pinsonneault, Alain

Publication: Data Base for Advances in Information Systems

Abstract:

The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

��SM�� — Thu, 21 Aug 2014 19:19:22 +0000

Authors: Qu, Wenguang; Pinsonneault, Alain; Tomiuk, Daniel; Wang, Shaoqing; Liu, Yuan

Publication: Information Management

Abstract:

Enhanced Use of IT: A New Perspective on Post-Adoption

��SM�� — Fri, 08 Aug 2014 14:52:53 +0000

Author: Farima Bagayogo, Fatou; Lapointe, Liette; Bassellier, Geneviève

Publication: Journal of the Association for Information Systems

Abstract:

Creating health awareness: A social media enabled collaboration

��SM�� — Thu, 12 Jun 2014 18:30:19 +0000

Authors: Lapointe, Liette; Ramaprasad, Jui; Vedel, Isabelle

Publication: Health and Technology

Abstract:

"Using telecare for diabetic patients: A mixed systematic review"

��SM�� — Wed, 04 Jun 2014 17:53:42 +0000

Authors: Mignerat, Muriel; Lapointe, Liette; Vedel, Isabelle

Publications: Health Policy and Technology

Abstract:

"If These Walls Could Talk: The Mutual Construction of Organizational Space and Legitimacy," Organization Science

��SM�� — Wed, 21 May 2014 21:08:00 +0000

Authors: de Vaujany, François-Xavier; Vaast, Emmanuelle

Publication: Organization Science, May-June 2014

Abstract:

"Using Telecare for Diabetic Patients: A Mixed Systematic Review," Health Policy and Technology

��SM�� — Fri, 14 Mar 2014 13:53:34 +0000

Authors: Mignerat, Muriel; Lapointe, Liette; Vedel, Isabelle

Publication: Health Policy and Technology, 2014

Abstract:

Making Decisions about Activity-Based Financing in Health Care: Payment Mechanisms and Policy Goals

��SM�� — Fri, 07 Mar 2014 18:38:49 +0000

Authors: Strumpf, Erin; Faraj, Samer; Verter, Vedat

Abstract:

"The Real Savings from IT Outsourcing," MIT Sloan Management Review

��SM�� — Fri, 21 Feb 2014 17:59:41 +0000

Authors: Han, Kunsoo; Mithas, Sunil

Publication: MIT Sloan Management Review

Abstract:

"Impact on Hospital Admissions of an Integrated Primary Care Model for Very Frail Elderly Patients," Archives of Gerontology and Geriatrics

��SM�� — Thu, 20 Feb 2014 20:08:11 +0000

Authors: De Stampa, Matthieu; De Stampa, Matthieu; Buyck, Jean François; Lapointe, Liette; Bergman, Howard; Béland, François; Ankri, Joël C.

Publication: Archives of Gerontology and Geriatrics, 2014

Abstract:

"Health Information Technologies in Geriatrics and Gerontology: A Mixed Systematic Review," Journal of the American Medical Informatics Association

��SM�� — Fri, 24 Jan 2014 16:22:28 +0000

Authors: Vedel, Isabelle; Akhlaghpour, Saeed; Vaghefi, Isaac; Bergman, Howard; Lapointe, Liette

Publication: Journal of the American Medical Informatics Association, November 2013

Abstract:

Free vs. For a Fee: The Impact of Information Pricing Strategy on the Pattern and Effectiveness of Word-of-Mouth via Social Media Completed Research Paper

��SM�� — Thu, 09 Jan 2014 17:44:31 +0000

Authors: Oh, Hyelim; Animesh, Animesh; Pinsonneault, Alain

Abstract:

Desautels Researchers Win Best Paper at International Conference on Information Systems

��SM�� — Tue, 07 Jan 2014 21:18:49 +0000

Professors Alain Pinsonneault and Animesh Animesh, and PhD candidate Hyelim Oh, have won the best paper award at the International Conference on Information Systems (ICIS) held in Milan, Italy from December 15 to 18, 2013.

The paper is entitled “Free vs. For a Fee: The Impact of Information Pricing Strategy on the Pattern and Effectiveness of Word-of-Mouth Via Social Media.” 1,249 papers which were submitted for publication consideration at the conference.

"Channel Capabilities, Product Characteristics, and the Impacts of Mobile Channel Introduction," Journal of Management Information Systems

��SM�� — Mon, 06 Jan 2014 18:06:25 +0000

Authors: Bang, Youngsok; Lee, Dong-Joo; Han, Kunsoo; Hwang, Minha; Ahn, Jae-Hyeon

Publication: Journal of Management Information Systems, Fall 2013

Abstract:

"The Analysis of Formative Measurement in Is Research: Choosing Between Component-and Covariance-Based Techniques," Data Base for Advances in Information Systems

��SM�� — Tue, 17 Dec 2013 16:59:09 +0000

Authors: Cenfetelli, Ronald T.; Bassellier, Geneviève; Posey, Clay

Publication: Data Base for Advances in Information Systems, November 2013

Abstract:

Professor Alain Pinsonneault wins Best Article in International Journal of e-Collaboration

��SM�� — Tue, 10 Dec 2013 19:08:11 +0000

Professor Alain Pinsonneault’s research paper, “Virtual teams demystified: An integrative framework for understanding virtual teams” was selected as the best article published in the International Journal of e-Collaboration (IJeC) during the year 2013.

Abstract:

"The Contradictory Influence of Social Media Affordances on Online Communal Knowledge Sharing," Journal of Computer-Mediated Communication

��SM�� — Mon, 25 Nov 2013 19:09:38 +0000

Authors: Majchrzak, Ann; Faraj, Samer; Kane, Gerald; Azad, Bijan

Publication: Journal of Computer-Mediated Communication

Abstract:

"Talking about Technology: The Emergence of a New Actor Category Through New Media," MIS Quarterly

��SM�� — Wed, 20 Nov 2013 21:07:18 +0000

Authors: Vaast, Emmanuelle; Davidson, Elizabeth J.; Mattson, Thomas

Publication: MIS Quarterly, 2013

Abstract:

Amazon Competes Against Canadian Supermarkets by Entering Grocery Business

��SM�� — Mon, 18 Nov 2013 14:55:18 +0000

Online retailer Amazon is taking on supermarkets by delivering food directly to Canadians’ doorsteps.

The retail giant, which built its business selling books and entertainment through the mail, launched its new grocery category Thursday, in what’s certain to be an intensifying battle between grocers.

Amazon says the initial selection includes 15,000 non-perishable grocery products, like coffee, cereal and baby food, from a variety of brands such as Campbell, Nestle, Pepsi, and Kellogg.

(Video features Professor Animesh Animesh)

Northern Approaches

��SM�� — Mon, 18 Nov 2013 14:51:55 +0000

In many ways, Canada, the world’s second biggest country by area, is a global leader in the effective use of technology in its public health system. Almost all X-rays, MRIs, CTs and other imaging tests in its hospitals are now filmless, which equates to adding the equivalent of up to 500 radiologists and 11 million more exams annually.

"Job Scope, Affective Commitment, and Turnover: The Moderating Role of Growth Need Strength," Journal of Occupational and Organizational Psychology

��SM�� — Fri, 15 Nov 2013 21:00:51 +0000

Authors: Zargar, Mahmood Shafeie; Vandenberghe, Christian; Marchand, Catherine; Ayed, Ahmed Khalil Ben

Publication: Journal of Occupational and Organizational Psychology, 2013

Abstract:

Professors Faraj and Vaast's Insight Grant Ranked First by Social Sciences and Humanities Research Council

��SM�� — Fri, 27 Sep 2013 19:46:39 +0000

Desautels Professors Samer Faraj and Emmanuelle Vaast’s Insight Grant to the Social Sciences and Humanities Research Council (SSHRC), entitled: "Complex Collaboration in Communities of Innovation," was ranked 1st out of 90 applications in Committee 435-3C and was awarded $189,409 in the competition year 2012-2013.

"The Ongoing Quest for the IT Artifact: Looking Back, Moving Forward," Journal of Information Technology

��SM�� — Mon, 17 Jun 2013 14:24:36 +0000

Authors: Akhlaghpour, Saeed; Wu, Jing; Lapointe, Liette; Pinsonneault, Alain

Publication: Journal of Information Technology, June 2013

Abstract:

Quebec Cracking Down on AirBnB

��SM�� — Wed, 12 Jun 2013 15:54:24 +0000

Professor Animesh Animesh talks to CTV Canada AM about Quebec government cracking down on AirBnB.

Watch full interview (starts at 07:09:00): CTV Canada AM, May 28, 2013

"Diffusion of a collaborative care model in primary care: a longitudinal qualitative study," BMC Family Practice

��SM�� — Thu, 16 May 2013 19:17:03 +0000

Authors: Vedel, Isabelle; Ghadi, Veronique; de Stampa, Matthieu; Routelous, Christelle; Bergman, Howard; Ankri, Joel; Lapointe, Liette

Publication: BMC Family Practice, 2013

Abstract:

"Using signature matrix to analyze conflicting frames during the IS implementation process," International Journal of Accounting Information Systems

��SM�� — Thu, 18 Apr 2013 14:41:31 +0000

Authors: Azad, Bijan; Faraj, Samer

Publication: International Journal of Accounting Information Systems, June 2013

Abstract:

"Collaborating through Social Media to Create Health Awareness," Proceedings of the Annual Hawaii International Conference on System Sciences

��SM�� — Fri, 12 Apr 2013 18:22:44 +0000

Authors: Lapointe, Liette; Ramaprasad, Jui; Vedel, Isabelle

Publication: Proceedings of the Annual Hawaii International Conference on System Sciences

Abstract:

"Moving closer to the fabric of organizing visions: The case of a trade show," Journal of Strategic Information Systems

��SM�� — Thu, 04 Apr 2013 13:52:00 +0000

Authors: de Vaujany, François Xavier; Carton, Sabine; Dominguez-Péry, Carine; Vaast, Emmanuelle

Publication: Journal of Strategic Information Systems, March 2013

Abstract:

"Opening the black box of clinical collaboration in integrated care models for frail, elderly patients," Gerontologist

��SM�� — Wed, 27 Mar 2013 13:30:36 +0000

Authors: De Stampa, Matthieu; Vedel, Isabelle; Bergman, Howard; Novella, Jean Luc; Lechowski, Laurent; Ankri, Joël C.; Lapointe, Liette

Publication: Gerontologist, April 2013

Abstract:

Professor Bassellier appointed Associate Editor of MIS Quarterly

��SM�� — Fri, 21 Jun 2013 19:37:30 +0000

Professor Geneviève Bassellier has been appointed Associate Editor of MIS Quarterly. The editorial objective of the MIS Quarterly is the enhancement and communication of knowledge concerning the development of IT-based services, the management of IT resources, and the use, impact, and economics of IT with managerial, organizational, and societal implications.

Want Agility? Integrate Your I.T.

��SM�� — Tue, 19 Mar 2013 13:42:08 +0000

Ever wonder if your firm's technology is holding it back? You may want to take a look at how well your IT tools play with others. A company's agility depends heavily on the integration of its technology, according to recent research by Salman Nazir and Alain Pinsonneault of the Desautels Faculty of Management at ��SM��. They found that technology can help firms handle opportunities and threats with greater ease, speed and dexterity only when the applications in play are able to work as a functional whole.

Information technology outsourcing and non-it operating costs: An empirical investigation

��SM�� — Fri, 01 Mar 2013 22:26:37 +0000

Authors: Han, Kunsoo; Mithas, Sunil

Abstract:

Blogging for ICT4D: Reflecting and engaging with peers to build development discourse

��SM�� — Thu, 21 Feb 2013 16:06:42 +0000

Authors: Ferguson, Julie; Soekijad, Maura; Huysman, Marleen H.; Vaast, Emmanuelle

Abstract:

Designing a post-genomics knowledge ecosystem to translate pharmacogenomics into public health action

��SM�� — Mon, 11 Feb 2013 16:17:35 +0000

Authors: Dove, E.; Faraj, S.; Kolker, E.; Ozdemir, V.

Abstract:

Collective theranostics and postgenomics entrepreneurship: rethinking innovations as knowledge ecosystems built by complex collaboration

��SM�� — Mon, 11 Feb 2013 16:08:51 +0000

Authors: Faraj, S.; Kolker, E.; Bevilacqua, L.; Ozdemir, V.

Getting the innovation climate right: tenets of post genomics entrepreneurship

Transcending Knowledge Differences in Cross-Functional Teams

��SM�� — Fri, 18 Jan 2013 00:05:28 +0000

Authors: Majchrzak, Ann; More, Philip; Faraj, Samer

Abstract:

Professor Samer Faraj won Best Publication of 2011 Award

��SM�� — Wed, 09 Jan 2013 15:43:55 +0000

Professor Samer Faraj is the winner of the Best Publication of 2011 Award, a joint award given by the Association of Information Systems and the International Conference on Information Systems for the following article:

Faraj, S., Jarvenpaa, S. and Majchrzak, A. et al., Organization Science. “Knowledge collaboration in online communities.”

This is the biggest award in the field of Information Systems.

Using real options to investigate the market value of virtual world businesses

��SM�� — Wed, 09 Jan 2013 15:30:58 +0000

Authors: Yang, SungByung; Lim, JeeHae; Oh, Wonseok; Animesh, Animesh; Pinsonneault, Alain

Abstract:

The effect of application ambidexterity on firm agility

��SM�� — Wed, 12 Dec 2012 15:42:54 +0000

Authors: Nazir, Salman; Pinsonneault, Alain

Abstract:

IT in healthcare: An integrative study of organizational change

��SM�� — Wed, 12 Dec 2012 15:16:06 +0000

Authors: Safadi, Hani; Faraj, Samer

Abstract:

Grounded theorizing for electronically mediated social contexts

��SM�� — Wed, 12 Dec 2012 15:13:43 +0000

Authors: Vaast, Emmanuelle; Walsham, Geoff

Abstract:

Partnering portfolios, value-creation logics, and growth trajectories: A comparison of Yahoo and Google (1995 to 2007)

��SM�� — Fri, 26 Oct 2012 17:01:50 +0000

Authors: Rindova, Violina P.; Yeow, Adrian Yong Kwang; Martins, Luis L.; Faraj, Samer A.

Abstract:

Desautels Professor Liette Lapointe publishes one of the Best Articles in Medical Informatics

��SM�� — Tue, 25 Sep 2012 20:35:01 +0000

Professor Liette Lapointe's article was selected by the Editorial Board of the 2012 IMIA Yearbook of Medical Informatics as one of the best articles from the literature in medical informatics published in the past year.

The article is entitled:

"The IT productivity paradox in health: a stakeholder's perspective." Int J Med Inform 2011 Feb;80(2):102-15.

Redéfinir son travail dans une entreprise dématérialisée

��SM�� — Mon, 24 Sep 2012 14:12:01 +0000

Flexibilité, autonomie, mais aussi disponibilité et rentabilité sont les maîtres mots du bureau 2.0. Le bureau de la chercheuse Emmanuelle Vaast, au cinquième étage de la faculté de gestion Desautels de l'Université ��SM��, est... vide. Les étagères sont dégarnies. Pas de photos de ses jumeaux sur les murs; aucune trace non plus de leurs derniers gribouillages. Si vide que ses visiteurs croient généralement qu'elle vient tout juste de débarquer de l'Université de Long Island, où elle a mené son postdoctorat.

����SM���� Desautels Faculty of Management - Information Systems News

‘Elite’ Yelp reviewers hold outsized influence, even after their formal status is lost

Samer Faraj appointed president of INESSS’ scientific council

AI can create ‘ghostbots’ that mimic lost loved ones—but should it?

����SM���� Desautels professors and lecturers recognized at Faculty Awards

����SM���� Desautels BCom Wins McCAIS Undergraduate Research Award 2024

Status Downgrade: The Impact of Losing Status on a User-generated Content Platform

Dual Pathways of Value Creation from Digital Strategic Posture: Contingent Effects of Competitive Actions and Environmental Uncertainty

The Hot Cities World Tour explores Egypt and Morocco

2023 SSHRC Insight Development Grants

Congratulations to the ����SM���� Desautels professors who received 2023 SSHRC Insight Grants.

����SM���� Desautels faculty members and researchers celebrated at Bravo Gala

Strategic utilization of software patents to counteract rival penetration in the IT industry

Professor Liette Lapointe awarded honorary doctorate from Aix-Marseille University

Professor Alain Pinsonneault named to SAQ Board of Directors

All External Reference Prices Are Not the Same: How Magnitude, Source, and Fairness Shape Payment for Digital Goods

Retail Analytics in the New Normal: The Influence of Artificial Intelligence and the Covid-19 Pandemic

In times of crisis, there can be benefits to diversifying messages across different social media accounts

Speak with One Voice? Examining Content Coordination and Social Media Engagement During Disasters

Do Early Words from New Ventures Predict Fundraising? A Comparative View of Social Media Narratives

Impacts of Social Interactions and Peer Evaluations on Online Review Platforms

Yolande E. Chan Professor in Information Systems winner of AIS LEO Award

Warut Khern-am-nuai Associate Professor in Information Systems winner of AIS Early Career Award

Emmanuelle Vaast Professor in Information Systems winner of AIS Fellow Award

2023 SSHRC Insight Grants awarded

Congratulations to the ����SM���� Desautels professors who received 2023 SSHRC Insight Grants.

Samer Faraj, Professor of Strategy & Organization, named a Fellow of the Royal Society of Canada

Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd

����SM���� Desautels supports AMCIS 2023 and social impact research projects in Panama

The Path to Hedonic Information System Use Addiction: A Process Model in the Context of Social Networking Sites

Delve: Are Digital Tech Workers Coding Themselves Out of Existence? with Emmanuelle Vaast and Alain Pinsonneault

Graduates and Outstanding Achievements Celebrated at Spring Convocation 2023

Celebrating excellence in teaching at Desautels

The Impact of Online Q&As on Product Sales: The Case of Amazon Answer

Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform

Prof Han awarded FRQSC New Academics Grant

Delve: Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han

Desautels researchers celebrated at Bravo 2023

Prof Han's research paper recognized by the Association for Information Systems (AIS)

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?

Desautels Professor named to Poets&Quants 50 Best Undergraduate Professors of 2022

Prof. Khern-am-nuai wins Information Systems Society award

Delve: Where Artificial Intelligence Meets Management Insights and Solutions

Dean Yolande E. Chan appointed to Advisory Panel

Professors Cohen, Khern-am-nuai awarded SSHRC Insight Grant

The impacts of industry environment on software insourcing, outsourcing, and buying

Public Participation in Policy Making: Evidence from a Citizen Advisory Panel

Delve: How Cities Can Make Ride-Hailing Services Environmentally Sustainable, with Animesh Animesh

Paolo Leone and Profs Mantere and Faraj's paper is Best Article Finalist

Prof. Faraj named CTO 2022 Distinguished Scholar

Professor Yoo awarded 2022-2023 FRQSC New Academics Grant

Delve: How Collaborative, Open-Minded Management Could Heal Healthcare

Celebrating excellence in teaching at Desautels

Desautels’ event highlights innovative research and recognizes scholars

Delve podcast: How Information Technology Can Drive Efficiency and Spark Creativity, with Alain Pinsonneault

Communities in the Global South found innovative ways to adapt technology during COVID

Uncovering a new form of digitally-enabled agility: an improvisational perspective

Digital-enabled strategic agility: it’s time we examine the sensing of weak signals

Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments

Delve podcast: New Normal: How AI Is Reshaping Post-Pandemic Retail with Warut Khern-am-nuai

Open Theorizing in Management and Organization Studies

Professor Yolande E. Chan wins a 2021 AIS Technology VISION Award

Delve: What Robotic Surgery Reveals About Organizational Change

Delve: Can Wikipedia Fix Its Information Inequality Problem?

Delve: Occupational Evolution or Extinction?

Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms

More than the Quantity: The Value of Editorial Reviews for a UGC Platform

Professors Etzion, Animesh and Luederitz awarded SSHRC Partnership Development Grant

Professor Khern-am-nuai awarded 2021 NSERC Discovery Grant

“Helping Retail Industry Navigate the Post-Pandemic World with Artificial Intelligence”

Professors Vaast and Pinsonneault awarded 2021 SSHRC Insight Grant

Delve - "New Normal" podcast: Life’s Good on Top, But For Everyone Else? with Samer Faraj

Content Growth and Attention Contagion in Information Networks: Addressing Information Poverty on Wikipedia

Professor Zhu's paper wins 2021 Wikimedia Foundation Research Award of the Year

Beyond Uberization: The co-constitution of technology and organizing

Make Way for the Algorithms: Symbolic Actions and Change in a Regime of Knowing

Relating agility and electronic integration: The role of knowledge and process coordination mechanisms

Manufacturer’s 1-Up from Used Games: Insights from the Secondhand Market for Video Games

2020 SSHRC Insight Grants awarded

Congratulations to the Desautels professors who received 2020 SSHRC Insight Grants and Insight Development Grants.

��SM�� Desautels Faculty of Management - Information Systems News

��SM�� Desautels professors and lecturers recognized at Faculty Awards

��SM�� Desautels BCom Wins McCAIS Undergraduate Research Award 2024

Congratulations to the ��SM�� Desautels professors who received 2023 SSHRC Insight Grants.

��SM�� Desautels faculty members and researchers celebrated at Bravo Gala

Congratulations to the ��SM�� Desautels professors who received 2023 SSHRC Insight Grants.

��SM�� Desautels supports AMCIS 2023 and social impact research projects in Panama

��SM�� professors create AI-powered tool to monitor supply and demand of essential goods

��SM��-HEC Montreal EMBA blends online and in-person learning