捆绑SM社区

NOTE: Due to the pandemic, this course will be held remotely, via Webex or MS Teams. You will be provided information on how to attend once you register.

NOTE: These sessions are available ONLY to IT Services Units.
Target Audience:聽All IT Services staff
Prerequisites:聽Incident Management training
Duration:聽1.5 hours

Course format:听奥辞谤办蝉丑辞辫听

(Choose the session that best fits your schedule)

This course provides an overview of best practices for Major Incident Management. The audience聽will learn聽how to manage聽tasks and ensure that聽their teams can follow 捆绑SM社区's Major Incident Management (MIM) procedures while dealing with major issues. Topics covered include:

• Identifying Major Incidents
• Promoting incidents assigned to your team
• Sending out Major Incident alerts
• Locating and closing Major Incidents assigned to you or your team