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Anatomy of an IT project

Activities, phases, and lifecycle
photo of post-it notes on whiteboard arranged in a project planning timeline
Uma Viswanathan | 5 May 2021

Each year, 捆绑SM社区 IT Services publishes the听IT Annual report, which includes descriptions of ongoing and planned IT听projects听that听serve the needs of the 捆绑SM社区 community.IT Projects follow a lifecycle described below,听which requires ongoing collaboration between our stakeholders and IT.听Below is a glimpse into what happens during each stage of an IT project鈥檚 lifecycle.听

What is an IT Project?

An IT project may be one or more of the following (with project examples) :

  • Implementation of a new IT solution to support new, current or revised services (Student Appointment Management, Animal Protocol and Facilities Management Solution, Student Admission听Systems)
  • Large-scale enhancement or upgrade of an existing application or system (Degree Works, myLab migration to the Web)
  • Infrastructure upgrade (Oracle19C, Network Upgrade)
  • Information security initiatives (CANSSOC)

An IT project may be undertaken to increase a service鈥檚 efficiency, address a community need for new or enhanced services, or it may be required to fulfill legal and/or audit requirements.

Lifecycle of an IT project

  1. Opportunity: At this stage, IT collaborates with our user听community,听who articulate the expected results and benefits that the project will deliver. IT then gathers听their business needs听and documents听these in听a听.听Once听finalized, depending听on its complexity and level of effort听required,听the BNS听is sent for review by听the IT听Prioritization听Committee,听made up of the听CIO & IT Directors.听
  2. Prioritization: The听committee considers various factors such as听business drivers, resource听capacity, criticality听of the need,听current听risks,听and project听budget听requirements, then听prioritizes the BNS accordingly.听Once听approval to start work on the project is granted by the IT Prioritization Committee,听the听project is created and听enters the Project delivery phase.
  3. Project delivery: IT works closely with the client throughout this phase, which comprises 3 parts:
    1. Planning & Solution definition / Acquisition: In this step,听the听Project Managers (PMs), Business Analysts (BA) and Solution Architects (SA)听gain a detailed understanding of clients鈥� needs, which is translated into the project scope. They gather听business听requirements,听propose solution听options, and听define听the听approach, timeline听and budget听to implement听the project听once a given solution is听chosen.听This process听may听also听include听working with听Procurement听Services, as required,听for example when engaging in听the听RFI (Request for听Information)听or听process.
    2. Design/ Construct: The听development and/or听implementation of听the听solution starts here. Depending on the project, this听step听may include听new/revised听infrastructure,听software听development, hardware听installation/replacement,听solution听configuration听and more.听Throughout the project lifecycle, we collaborate with the business stakeholders听to keep them engaged听on the project progress through status听updates,听solution听demos, testing听activities, etc.听Towards the end of this phase, we ensure testing is complete,听the听client听approves听the delivered听solution,听and we provide any听required training and/or documentation听to the end users听as听required.听听
    3. Delivery completion: The project is now听delivered, the client is using the solution/services implemented and听the project is now in operational mode (i.e., the听support is now transferred to the client and IT operational team, and the project is听officially closed).听

View examples of IT projects at 捆绑SM社区 on the IT Project Dashboard.

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