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The modern workplace is full of abbreviations: KPI, ROI, SWOT. But it’s a bit of alphabet soup from decades ago that could prove most critical to the success of managers in the digital age.
... Last month, at the Global Drucker Forum in Vienna, a number of experts on organizational and human behavior—Henry Mintzberg, JC Spender, Sherry Turkle, and others—implored managers to retain a close, personal connection with their employees and their customers, even though that may run counter to one’s instincts when everybody is just a click away.

Read full article: , December 18, 2015