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In 2023, product recalls in Canada hit an all-time high 鈥� there were well over 2,000 of them. Manufacturing companies are typically the ones to issue these recalls, and their decisions are affected by journalists and social media users. 鈥淛ournalists鈥� praise about safety in a manufacturer鈥檚 products leads to increased disclosure of product safety defects, while their criticism curbs such disclosure,鈥� writes Vivek Astvansh in an article in The Conversation. 鈥淚n contrast, social media users have the opposite effect: their criticism increases disclosure but their praise makes no difference.鈥�