/it/taxonomy/term/729/all en /it/article/community-connections-service-spotlights/it-services-roadshow-2024 <h2>Event closed: IT Services is on the move - catch us on the IT Services Roadshow!</h2> <hr /> Thu, 17 Aug 2023 20:33:36 +0000 uma.viswanathan@mcgill.ca 45508 at /it /it/article/community-connections/epeat-2020-award <p>The <a href="https://greenelectronicscouncil.org/awards-events/epeat-purchaser/">Green Electronics Council</a> holds an annual awards ceremony to recognize leaders who follow the EPEAT standard guidelines for IT procurement. À¦°óSMÉçÇø is proud to be among the winners of this year’s award for our continued dedication to environmentally sound electronics purchases, a large part of our overall strategy for sustainable IT asset management.</p> Wed, 08 Jul 2020 22:59:56 +0000 Gabrielle Krim and Stephanie Leclerc 43849 at /it /it/article/what-user-testing-servicenow-itsm-taught-us-about-how-our-audience-understands-our-services <p>To achieve the usability goals we set for our new <a href="http://www.servicenow.com/">ServiceNow</a> service catalogue, we knew we needed to answer a key question, "How does our audience understand the services we provide?"</p> <p>To find out, we decided to conduct a series of exercises that included:</p> Thu, 03 Jan 2019 13:30:00 +0000 Joyce Peralta 42873 at /it /it/article/inspiration/new-it-home-page-designed-you <p>Our main goal in launching our new IT home page was to better connect with you. We wanted to provide a home page that makes it easy for you to find what you’re looking for when you visit us online.</p> <p>We also wanted to create opportunities to initiate discussions with you - to make sure you hear about important changes that will affect you, and to get your input and feedback about those changes. We asked and you answered</p> Mon, 20 Nov 2017 21:33:24 +0000 Joyce Peralta 42532 at /it