/it/channels_item/21 en /it/node/46317 <p>聽</p> <p>IT Services recently migrated many Webex softphone users to Teams Phone.</p> <p>As a result, users may have received a message from Microsoft stating their license will be deactivated soon. (See screenshot above.) <b>It is a legitimate message from Microsoft.</b></p> <p>All 捆绑SM社区 faculty and staff are assigned Microsoft 365 licenses that provide access to applications such as Teams, Outlook, OneDrive, Word, and Excel. As part of the recent migration, IT Services changed the <b>type</b> of Microsoft 365 license assigned to some users.</p> Fri, 13 Dec 2024 14:47:49 +0000 捆绑SM社区 /it/node/46299 <p><a href="#francais"><i>La version fran莽aise suit.</i></a></p> <p>We have received reports of a Read.AI bot attending or attempting to attend online meetings organized by 捆绑SM社区 faculty and staff. The bot uses generative AI to create a text summarizing a meeting鈥檚 discussions and decisions; it then shares a link to that document with all participants.</p> <p>捆绑SM社区 must vet all IT solutions to ensure they safeguard data privacy and security. <strong>Read.AI has not been approved for teaching, research, or administrative activities at the University.</strong></p> Tue, 10 Dec 2024 15:55:29 +0000 捆绑SM社区 /it/node/46298 <p>The Classroom A/V Instructions application is moving to the <strong>Browse Classrooms</strong> widget on the <a href="https://mcgill.service-now.com/itportal?sysparm_stack=no" rel="noreferrer noopener">捆绑SM社区 IT Support website</a> on <strong>December 13th, 2024</strong>.聽</p> <p>Classroom audiovisual information will now be available on a platform the community is familiar with. You鈥檒l also be accessing it more securely with single sign-on (SSO) and two-factor authentication (2FA).</p> Fri, 06 Dec 2024 15:24:45 +0000 捆绑SM社区 /it/node/46294 <p>Starting on January 31, 2025, 捆绑SM社区 IT Services will begin decommissioning the <a href="/directory/staff" rel="noreferrer noopener">捆绑SM社区 Staff Directory</a> in several steps. This initiative aims to streamline processes, improve security against phishing attacks, and replace outdated technology.聽聽</p> Wed, 04 Dec 2024 16:09:15 +0000 捆绑SM社区 /it/node/46293 <p>We鈥檙e excited to share new features to聽<a href="https://mycreds.ca/" rel="noopener noreferrer" title="//mycreds.ca/. Click or tap if you trust this link.">MyCreds^TM</a>, the platform accessed through the ES Services (Enrolment Services eStore聽&amp; MyCreds^TM) in Minerva, that allows students to securely share documents such as electronic transcripts, custom letters, documents, and forms.聽</p> Wed, 04 Dec 2024 14:43:57 +0000 捆绑SM社区 /it/node/46292 <p>We are transitioning Webex softphone users to Teams Phone throughout December. Our IT team will contact individual users to provide specific timelines.聽</p> <p>The benefits of switching to Teams Phone include:聽聽</p> <ul> <li> <p>Reduced costs聽聽聽</p> </li> </ul> <ul> <li> <p>Same calling functionality as Webex (internal and external calling)聽聽</p> </li> </ul> <ul> <li> <p>Keeping existing phone numbers聽聽</p> </li> </ul> <ul> <li> <p>The University is already using the platform for internal calling, meetings, and collaboration聽</p></li></ul> Tue, 03 Dec 2024 20:20:32 +0000 捆绑SM社区 /it/node/46291 <p><strong>Update - Monday, December 2, 2024 - Afternoon:</strong></p> <p>Mercury online course evaluation system is back online.</p> <p><strong>Original announcement - Monday, December 2, 2024 - Morning:</strong></p> <p>We regret to inform you that the Mercury online course evaluation system is currently down due to unforeseen technical issues. IT Services is working to resolve the problem as quickly as possible.</p> <p>Staff and students will not be able to access Mercury during this time.</p> Mon, 02 Dec 2024 17:44:35 +0000 捆绑SM社区 /it/node/46257 <p>Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!</p> <p>Make your presentations dynamic, collaborative and impactful! With MS Forms, it鈥檚 easy to bring your audience into the experience, enabling instant engagement and interaction. Get started today and take your presentations to the next level!</p> Mon, 11 Nov 2024 19:15:38 +0000 捆绑SM社区 /it/node/46290 <p>Important update for Microsoft Teams users! Starting November 27, 2024, all newly created Microsoft Teams groups were set to <b>Private </b>by default. If you attempt to create a new team, the <b>Public</b> option will be unavailable (greyed out), as shown below:</p> <p><img alt="Greyed out MS Teams public option" height="289" width="500" style="width: 500px; height: 289px;" class="media-element file-extra-large " src="/it/files/it/styles/wysiwyg_extra_large/public/greyed_out_public_team.png?itok=U8xTgcyL" /></p> Fri, 29 Nov 2024 18:48:24 +0000 捆绑SM社区 /it/node/46041 <p>Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.</p> <p>Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!</p> <p>Thank you to all who entered and answered skill-testing questions about the IT services available to 捆绑SM社区 students.</p> <p>We had <b>1513 entries! </b>Within those entries:</p> Wed, 07 Aug 2024 18:49:24 +0000 捆绑SM社区 /it/node/46180 <p><b>After October 18,聽</b>Classroom telephones <b>will no longer</b> automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.</p> <p>This change will prevent accidental calls to the hotline.</p> <p>After that date, you will have to use the press the <b>AV System Support</b> button on the lower-left side of the telephone鈥檚 display screen to call the Audiovisiual support hotline. (See below)</p> Tue, 15 Oct 2024 20:14:28 +0000 捆绑SM社区 /it/node/46184 <p>On November 2, 2024, Zoom will enforce its latest quarterly minimum version requirements. If you are not using at least version 5.17.5 (for Windows, macOS, Linux, Android, iOS, Intune) or version 5.17.0 for Blackberry, Zoom will not work until you update your software.</p> Fri, 01 Nov 2024 13:52:31 +0000 捆绑SM社区 /it/node/46019 <p>捆绑SM社区 offers a secure version of Microsoft Copilot that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.聽</p> <p>By engaging with the Microsoft Copilot AI chatbot, you can:聽</p> Thu, 27 Jun 2024 18:01:49 +0000 捆绑SM社区 /it/node/46017 <p>On Friday, June 21, the security certificate that secures authentication to 捆绑SM社区's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. 聽</p> <p>For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.聽</p> Tue, 18 Jun 2024 13:43:09 +0000 捆绑SM社区 /it/node/45957 <p><em>La version fran莽aise suit.</em></p> <p>The following is a message from 捆绑SM社区 IT Services.</p> <p><strong>ALL owners of "Public" MS Teams groups are required to audit their groups.</strong></p> Wed, 08 May 2024 20:48:45 +0000 捆绑SM社区 /it/node/44612 <h2><strong>Cartoon caption:</strong>聽"I鈥檓 afraid you鈥檒l have to go, son. When I accepted the terms on their website, I didn鈥檛 see that we had to give up our first born!"</h2> <h3>Surprises may lurk in the fine print</h3> Wed, 08 Sep 2021 17:34:49 +0000 捆绑SM社区 /it/node/45932 <p>Take a look back at IT Services鈥� achievements in 2023, another busy year of providing 捆绑SM社区鈥檚 nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our <a href="/it/annual-report" rel="nofollow noopener noreferrer" target="_blank" title="/it/annual-report">Annual Report</a>.</p> Thu, 28 Mar 2024 19:54:23 +0000 捆绑SM社区 /it/node/45765 <p>In myCourses, instructors are currently unable to export grades to Minerva from myCourses.聽 This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.</p> <p>As a temporary workaround, instructors need to manually enter grades in Minerva.聽 Please see the following articles for relevant instructions:</p> Wed, 20 Dec 2023 19:57:37 +0000 捆绑SM社区 /it/node/45945 <p>Users may see the following error message when an attachment fails to download: <strong>鈥淓rror downloading the file content.鈥�</strong> Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.</p> <p>If available, users can download attachments and view embedded images consistently through the Outlook desktop client.</p> <p>IT Services is currently working on a fix to resolve the issue.</p> <p>聽</p> <p>聽</p> Thu, 04 Apr 2024 16:33:55 +0000 捆绑SM社区 /it/node/45872 <p><strong>Update: January 29th, 9:15:</strong>聽The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.</p> <p><strong>Update: January 26th, 16:08:</strong>聽No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.</p> Fri, 26 Jan 2024 19:27:27 +0000 捆绑SM社区 /it/node/45907 <p>Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.</p> Mon, 26 Feb 2024 21:45:49 +0000 捆绑SM社区 /it/node/45884 <p>Please be advised that the IT Support email (<span class="spamspan"><span class="u">itsupport</span> [at] <span class="d">mcgill.ca</span></span>) will be decommissioned later this year.</p> <p>We recommend instead that you visit the IT Support site at <a href="https://mcgill.service-now.com/itportal">mcgill.ca/itsupport</a> for all your IT needs.</p> <p><b>Need IT help? Visit the IT Support site for quick and easy solutions </b>(login required):</p> Thu, 15 Feb 2024 20:49:16 +0000 捆绑SM社区 /it/node/45885 <p><strong>uPrint Anywhere, the email 鈥揵ased solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm. 聽</strong></p> Mon, 19 Feb 2024 21:45:39 +0000 捆绑SM社区 /it/node/45886 <p>The Authy desktop apps for Windows, macOS and Linux has been<strong> </strong>discontinued by the vendor and will<strong> no longer be supported as authentication method after</strong> <strong>March 18, 2024</strong>. Please<strong> install the secure alternative application, OneAuth to continue authentication on your Windows or Mac device.</strong></p> <p>When opening the Authy desktop app you may notice the following message from the vendor:聽</p> Tue, 20 Feb 2024 14:35:48 +0000 捆绑SM社区 /it/node/45883 <p><b>UPDATE SUCCESSFUL:</b></p> <p>We would like to thank you for your patience during the recent Banner downtime.</p> <p>The scheduled upgrade has been successfully completed and all related systems are now up and running!</p> <hr /> <p><b>ORIGINAL MESSAGE posted on March 12, 2023:</b></p> <p><i>La version fran莽aise suit.</i></p> <p>IT Services is preparing for a required upgrade to Banner. Upgrading our systems on a regular basis is a fundamental activity that 捆绑SM社区 does to ensure we get the most functionality and security out of our tools and systems.鈥�</p> Tue, 13 Feb 2024 16:09:16 +0000 捆绑SM社区 /it/node/45796 <p>UPDATE:聽Some students may notice a discrepancy between updates to their enrolment records and those displayed in myCourses. Please note that this is a temporary issue that does not affect enrolment records and will be resolved shortly.</p> Fri, 05 Jan 2024 17:04:31 +0000 捆绑SM社区 /it/node/45726 <p>Although it is prohibited to use WeChat on any <b>捆绑SM社区-managed/owned device</b>, individuals can continue to use WeChat on their <b>personal devices</b> using their personal accounts.</p> <p>We remind you to be vigilant and exercise your discretion when using apps that can access your personal information if the proper privacy settings are not available or in place.</p> Fri, 17 Nov 2023 21:53:20 +0000 捆绑SM社区 /it/node/45724 <p><i>This message was updated on November 20, 2023.</i></p> <p><i>Ce message a 茅t茅 mis 脿 jour le 20 novembre 2023.</i></p> <p><i>La version fran莽aise suit</i></p> <p>Dear members of the 捆绑SM社区 community,</p> <p>Effective immediately, please be advised that the installation and use of the social network WeChat from an application or Web browser is prohibited on any 捆绑SM社区-managed/owned device, including desktop and laptop computers, mobile phones, and tablets. Individuals can continue to use WeChat on their personal devices using their personal accounts.</p> Thu, 16 Nov 2023 14:46:15 +0000 捆绑SM社区 /it/node/44322 <p>In 捆绑SM社区鈥檚 ongoing efforts to strengthen our security, we will continue to introduce enhancements to Microsoft Authenticator, including:聽</p> Wed, 13 Jan 2021 19:45:14 +0000 捆绑SM社区 /it/node/45703 <p>Are you the owner of an MS Teams workspace featuring a wiki tab, typically used for meeting notes?</p> <p>If so, we would like to inform you about a significant change concerning the wiki feature (usually used for meeting notes) in Microsoft Teams. Microsoft has announced that as of <b>January 2024</b>, the wiki feature will be retired and replaced by OneNote.</p> <p>In this article:</p> <p><a href="#affect">How does this affect you?</a></p> <p><a href="#actions">Actions you will need to take</a></p> <p><a href="#export">Steps to export wiki content to OneNote</a></p> Mon, 06 Nov 2023 20:31:30 +0000 捆绑SM社区 /it/node/45679 <p>捆绑SM社区 has completed its transition from the Stream (Classic) video-sharing platform to the new Stream (on SharePoint). Effective October 31, 2023, the Stream (Classic) interface is permanently disabled.</p> <p>Stream (on SharePoint) is an intelligent enterprise video experience that is part of Microsoft 365. It empowers you to record, upload, discover, share, and manage video like any other file. Video is like any other document. It seamlessly integrates with apps across Microsoft 365, so you get the same experience no matter where you add or engage with video content.</p> Tue, 31 Oct 2023 15:05:14 +0000 捆绑SM社区 /it/node/45640 <p>In an effort to limit the impacts of unsolicited and fraudulent emails being sent in large numbers to the 捆绑SM社区 community, <strong>捆绑SM社区鈥檚 IT Infrastructure &amp; Information Security</strong> has decided to limit the number of emails that can be sent from <strong>non-2FA</strong> (<a href="https://mcgill.service-now.com/itportal?id=kb_article_view&amp;sysparm_article=KB0011452">two-factor authentication</a>) enabled email accounts.</p> Thu, 28 Sep 2023 20:09:19 +0000 捆绑SM社区 /it/node/45639 <p>The way we currently access 捆绑SM社区鈥檚 VPN (via Cisco AnyConnect) has been replaced by <strong>Cisco Secure Client</strong>. Cisco Secure Client is an upgraded version of Cisco AnyConnect and offers enhanced features, security and performance.聽</p> Wed, 27 Sep 2023 20:35:10 +0000 捆绑SM社区 /it/node/45655 <p>The login page for Minerva has been updated to implement Two-Factor Authentication (2FA) and Single Sign-On (SSO).聽</p> <div> <div> <div> <p>The new login page includes two options to log in.<strong> Please take note of which login method you should use:聽</strong></p></div></div></div> Mon, 02 Oct 2023 14:31:38 +0000 捆绑SM社区 /it/node/45512 <p><strong>Update: </strong>The issue affecting course synchronization in myCoures has been resolved.</p> <p><strong>Original message, published on August 24, 2023: </strong></p> <p>Currently, there are several courses experiencing synchronization issues with myCourses.聽 Additionally, there are students and instructors who are not correctly enrolled in these courses.聽 In some cases, courses appear as synchronized or created in Banner and Minerva, while myCourses does not reflect any record of these courses.聽</p> Wed, 23 Aug 2023 20:42:25 +0000 捆绑SM社区 /it/node/45511 <p>The issues affecting the non-credit course registration system have now been resolved.聽</p> <p><strong>Original announcement: </strong>A technical issue is affecting the non-credit course registration system. As a result, students of the School of Continuing Studies may be unable to access 捆绑SM社区 services. IT Services is working towards a resolution, and we thank you for your patience during this time.</p> <p>聽</p> Wed, 23 Aug 2023 14:37:28 +0000 捆绑SM社区 /it/node/45509 <p>The issue affecting Facilities and Space Management System (FAMIS) is now resolved and the system is now available.聽</p> <p><strong>Original message: </strong>捆绑SM社区's Facilities and Space Management System (FAMIS) is currently unavailable. IT Services is working towards a resolution. We thank you for your patience.聽</p> <p>聽</p> Mon, 21 Aug 2023 14:18:17 +0000 捆绑SM社区 /it/node/45481 <p>Over the next few months, we will introduce enhancements for those of you that use Microsoft Authenticator for <a href="/cybersafe/two-factor-authentication-2fa">two-factor authentication (2FA)</a>, and make it much easier for you to report suspicious emails in Outlook.</p> Wed, 12 Jul 2023 16:11:54 +0000 捆绑SM社区 /it/node/45482 <p>Reporting spam or a suspicious email just got easier. You can now report them with the click of a button (or two) in Outlook for desktop, <a href="https://outlook.com/mcgill.ca">web</a>, and mobile.</p> Wed, 12 Jul 2023 16:20:56 +0000 捆绑SM社区 /it/node/45421 <p>Earlier today, Minerva experienced a temporary outage and some users were unable to access the site during this time. Please be advised that all users should now be able to access Minerva.聽</p> <p>We thank you for your understanding.聽</p> <p>聽</p> Wed, 07 Jun 2023 13:44:28 +0000 捆绑SM社区 /it/node/45413 <p>UPDATE: The technical issue affecting MMP is now resolved.聽</p> <p><strong>Original message, published May 15, 2023:</strong></p> <p>We are experiencing a technical issue with MMP. You can continue submitting your purchase requisitions; however, there may be delays in issuing POs to the supplier. We are working on resolving the issue.</p> Mon, 15 May 2023 18:52:51 +0000 捆绑SM社区 /it/node/45248 <p>捆绑SM社区 is a founding member of <a href="https://www.calculquebec.ca/">Calcul Qu茅bec</a>, a consortium of Qu茅bec Universities whose objective is to provide <a href="https://alliancecan.ca/en/services/advanced-research-computing">Advanced Research Computing (ARC)</a> infrastructure and expertise to the research community.</p> <p><b>What services are offered?</b></p> <p>捆绑SM社区 and Calcul Qu茅bec work closely together to offer the following services:</p> Mon, 05 Dec 2022 14:46:30 +0000 捆绑SM社区 /it/node/45358 <p><b>UPDATE SUCCESSFUL: </b></p> <p>We would like to thank you for your patience during the recent Documentum downtime.</p> <p>The scheduled upgrade has been successfully completed and all related systems are now up and running!</p> <div>聽</div> <div> <hr /></div> <p><b>ORIGINAL MESSAGE posted on March 3, 2023:</b></p> <p>Dear members of the 捆绑SM社区 community,</p> Fri, 03 Mar 2023 22:36:46 +0000 捆绑SM社区 /it/node/45356 <p>Please note that <strong>Spectrum NG</strong> Sign-on mechanism was updated today, February 28^th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the <a href="https://mcgill.service-now.com/kb_view.do?sysparm_article=KB0010890">Service Desk</a> and include the steps you followed and a screenshot of the error message.</p> Tue, 28 Feb 2023 16:59:19 +0000 捆绑SM社区 /it/node/45357 <p><i>La version fran莽aise suit.</i></p> <p>Dear members of the 捆绑SM社区 community,</p> <p>Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which 捆绑SM社区 covers the cost of the mobile service. If you currently have TikTok installed on your 捆绑SM社区 mobile device, you must remove it immediately.</p> Fri, 03 Mar 2023 18:34:14 +0000 捆绑SM社区 /it/node/45346 <p>As part of 捆绑SM社区鈥檚 ongoing efforts to keep our systems secure, 捆绑SM社区 IT Services will begin on <strong>February 15, 2023</strong>, automatically uninstalling unused and outdated software that may contain security vulnerabilities from ICS-managed desktop and laptop Windows computers.聽</p> <p><strong>How does this affect you?</strong>聽</p> Mon, 13 Feb 2023 02:15:18 +0000 捆绑SM社区 /it/node/45344 <p>Hello,</p> <p>The IT Services team has created <b>10 information drop-in sessions for</b> <b>the resource account sponsor community</b> to ask any questions they may have regarding their respective account(s) and about the process moving forward, whether your respective account(s) should remain active, deactivated, transferred to a shared mailbox account, or transitioned to another type of non-personal account.</p> <p><strong>Please attend one of the sessions that best suits your availability.</strong></p> Wed, 08 Feb 2023 19:34:58 +0000 捆绑SM社区 /it/node/45253 <p>An updated version of聽<strong><i>It Takes All of Us</i></strong>聽for all students, staff, and faculty聽will be live and available in myCourses as of <strong>January 30, 2023</strong>. More details: <a href="/sv-education/">/sv-education/</a></p> Wed, 14 Dec 2022 14:42:37 +0000 捆绑SM社区 /it/node/45218 <p>捆绑SM社区-managed desktop and laptop Windows computers will receive an important security update <strong>beginning on October 31, 2022</strong>. Cisco Secure Endpoint, 捆绑SM社区鈥檚 antivirus software, will receive its regularly scheduled, monthly update. The process to update all affected machines will take approximately 2 weeks.</p> Thu, 27 Oct 2022 22:16:45 +0000 捆绑SM社区 /it/node/45216 <p>On October 24th 2022, IT Services will be adding enhanced anti-phishing and anti-malware protection to your 捆绑SM社区 email and Microsoft Teams conversations. Here are some details on what鈥檚 changing:聽</p> Thu, 20 Oct 2022 19:30:47 +0000 捆绑SM社区 /it/node/45038 <p>As of<strong> June Wednesday, June 15, 2022聽</strong>捆绑SM社区's Facilities and Space Maintenance System, FAMIS will only be accessible through a remote connection to a secure "containment" environment. This is necessary because FAMIS only runs in Internet Explorer, which is no longer supported by Microsoft.</p> Sat, 11 Jun 2022 04:03:36 +0000 捆绑SM社区 /it/node/44986 <p><strong>Update (March 30, 2022)</strong></p> <p>The wired network outage at 5100 de Maisonneuve reported last week is ongoing. We have learned that the issue聽 was caused by a fire in the manhole, which damaged the fiber cable. Emergency teams from the City of Montreal are on site and we hope to be able to resolve the issue by early next week once their work is complete. Check back here for status updates.</p> <hr /> <p><strong>Original message (March 23, 2022)</strong></p> Wed, 23 Mar 2022 17:48:51 +0000 捆绑SM社区 /it/node/44777 <p>In鈥痩ine with our strategic goal鈥痶o鈥痓e a鈥痜irst-class鈥痩earning organization,鈥Π骃M社区 has engaged with Gartner, an鈥痠ndustry-leading research鈥痑nd advisory service,鈥痶o deepen鈥痑nd鈥痚xpand our insight into IT industry best鈥痯ractices鈥痑nd trends.鈥疻e are pleased to announce that all members of the 捆绑SM社区 community (administrative staff, academic staff, researchers, students) now have access to this Gartner resource.</p> Mon, 10 Jan 2022 14:40:02 +0000 捆绑SM社区