��SM�� Desautels Faculty of Management - Alain Pinsonneault's Recent Research

Strategic utilization of software patents to counteract rival penetration in the IT industry

��SM�� — Wed, 13 Mar 2024 14:37:31 +0000

Authors: Sunghun Chung, Kunsoo Han, Animesh Animesh and Alain Pinsonneault

Publication: Journal of Strategic Information Systems
Volume 33, Issue 1, March 2024, 101820

Abstract:

Impacts of Social Interactions and Peer Evaluations on Online Review Platforms

��SM�� — Fri, 12 Jan 2024 13:15:59 +0000

Authors: Yinan Yu, Warut Khern-am-nuai, Alain Pinsonneault and Zaiyan Wei

Publication: Journal of Management Information Systems
Volume 40, Issue 4, December 2023, Pages 1271-1300

The impacts of industry environment on software insourcing, outsourcing, and buying

��SM�� — Fri, 30 Sep 2022 14:44:33 +0000

Authors: Xiaowei Liu, Wen Guang Qu and Alain Pinsonneault

Publication: Industrial Management and Data Systems, Volume 122, Issue 7, June 2022, Pages 1541 - 1559

Purpose:

Digital-enabled strategic agility: it’s time we examine the sensing of weak signals

��SM�� — Wed, 16 Mar 2022 20:30:29 +0000

Authors: Alain Pinsonneault and Inmyung Choi

Publication: European Journal of Information Systems, Forthcoming

Abstract:

Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments

��SM�� — Thu, 24 Feb 2022 14:28:15 +0000

Authors: Warut Khern-am-nuai, M.J. Hashim, Alain Pinsonneault, W. Yang and N. Li

Publication: Information Systems Research, Forthcoming

Abstract:

Professors Vaast and Pinsonneault awarded 2021 SSHRC Insight Grant

��SM�� — Thu, 22 Jul 2021 19:17:30 +0000

Emmanuelle Vaast, Professor of Information Systems and Alain Pinsonneault, Professor of Information Systems, awarded 2021 SSHRC Insight Grant

Relating agility and electronic integration: The role of knowledge and process coordination mechanisms

��SM�� — Wed, 24 Mar 2021 16:32:30 +0000

Authors: S. Nazir and Alain Pinsonneault

Publication: The Journal of Strategic Information Systems, Volume 30, Issue 2, June 2021, 101654

Abstract:

2020 SSHRC Insight Grants awarded

��SM�� — Tue, 23 Feb 2021 23:02:04 +0000

Congratulations to the Desautels professors who received 2020 SSHRC Insight Grants and Insight Development Grants.

SSHRC Insight Grants

Professor Laurent Barras (with Professor David Schumacher)
Professor Sebastien Betermier
Professor Lisa Cohen

When Paying for Reviews Pays Off: The Case of Performance-Contingent Monetary Rewards

��SM�� — Tue, 09 Feb 2021 20:21:41 +0000

Authors: Y. Yu, Warut Khern-am-nuai and Alain Pinsonneault

Publication: MIS Quarterly, Forthcoming

Abstract:

When Digital Technologies Enable and Threaten Occupational Identity: The Delicate Balancing Act of Data Scientists

��SM�� — Fri, 13 Nov 2020 16:16:27 +0000

Authors: Emmanuelle Vaast and Alain Pinsonneault

Publication: MIS Quarterly, Forthcoming

Abstract:

Occupations are increasingly embedded with and affected by digital technologies. These technologies both enable and threaten occupational identity and create two important tensions: they make the persistence of an occupation possible while also potentially rendering it obsolete and they bring about both similarity and distinctiveness of an occupation with regard to other occupations. Based on the critical case study of an online community dedicated to data science, we investigate longitudinally how data scientists address the two tensions of occupational identity associated with digital technologies and reach transient syntheses in terms of “optimal distinctiveness” and “persistent extinction.” We propose that identity work associated with digital technologies follows a composite life-cycle and dialectical process. We explain that people constantly need to adjust and redefine their occupational identity (i.e., how they define who they are and what they do). We contribute to scholarship on digital technologies and identity work by illuminating how people deal in an ongoing manner with digital technologies that simultaneously enable and threaten their occupational identity.

Financial Returns to Firms’ Communication Actions on Firm-Initiated Social Media: Evidence from Facebook Business Pages

��SM�� — Tue, 10 Nov 2020 15:57:22 +0000

Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault

Publication: Information Systems Research, Volume 31, Issue 1, March 2020, Pages 258-285.

Abstract:

The primary goal of this study is to investigate the financial returns to firms’ communication actions on a firm-initiated social media platform by focusing on Facebook Business pages. To this end, we conceptualize and quantify two types of firms’ communication actions on social media: posts and responses to customer messages. Furthermore, we classify a firm’s responses to customer messages based on the valence of customer messages—positive versus negative—and examine the effects of volume as well as timeliness of the two types of a firm’s responses to customer messages on firm performance. Using a sample of 63 South Korean firms across industries over a three-year period (5,566 firm-week observations), we find that the volume and timeliness of a firm’s responses to negative customer messages, which are associated with an increase in customer satisfaction, have a significant positive impact on the firm’s market performance measured by abnormal returns and Tobin’s q. Interestingly, the results suggest that a firm’s posts and its responses to positive customer messages are not significantly associated with firm performance. Furthermore, we find that a firm’s posts and its responses to negative customer messages exhibit complementarities in contributing to firm performance. Our results are robust to various alternative specifications, econometric concerns, and Facebook’s policy changes, such as EdgeRank and Promoted Post. Our findings underscore the business value of firms’ actions on social media and provide unique and important implications for theory and practice regarding the appropriate ways to use social media for building and managing customer relationships.

Software Patents and Firm Value: A Real Options Perspective on the Role of Innovation Orientation and Environmental Uncertainty

��SM�� — Tue, 10 Nov 2020 15:57:24 +0000

Authors: S. Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault

Publication: Information Systems Research, Volume 30, Issue 3, September 2019, Pages 1073-1097.

Abstract:

Although software patents have been growing steadily since 1996, when the restrictions on the patentability of software were eliminated, their value and impacts on the firm’s profits remain unclear and ambiguous. Drawing on the real options theory and the literature on exploration and exploitation, we develop a novel theoretical framework to assess the value of software patents. Moreover, we examine the impact of contextual factors related to the nature of innovation underlying firms’ patent portfolios (exploitative versus explorative) and the environmental uncertainty (competitiveness and dynamism) on the value of software patents. Specifically, we examine the interaction effect of a firm’s software patent stock and its innovation orientation on firm value in markets exhibiting different levels of environmental uncertainty. Based on a large-panel data set consisting of 602 U.S. firms, our results indicate that a software patent portfolio having higher levels of explorative orientation is associated with a higher firm value (as measured by Tobin’s q) in environments exhibiting low dynamism and high competitiveness. By contrast, a software patent portfolio with higher levels of exploitative orientation is associated with a higher firm value in environments with high dynamism and low competitiveness. We discuss the implications for research and practice.

Sharing is caring: Social support provision and companionship activities in healthcare virtual support communities

��SM�� — Wed, 24 Jul 2019 15:18:19 +0000

Authors: K.-Y. Huang, I. Chengalur-Smith, and Alain Pinsonneault

Publication: MIS Quarterly: Management Information Systems, Volume 43, Issue 2, June 2019, Pages 395-423

Abstract:

Individuals increasingly rely on healthcare virtual support communities (HVSCs) for social support and companionship. While research provides interesting insights into the drivers of informational support in knowledge-sharing virtual communities, there is limited research on the antecedents of emotional support provision and companionship activities in HVSCs. The unique characteristics of HVSCs also justify the need to reexamine members’ voluntary provisions of help in such communities. This paper develops a model that examines the relationships between the structural, relational, and cognitive dimensions of social capital and the provision of informational and emotional support, and engagement in companionship activities in HVSCs. The model is tested based on data generated through an automated method that classifies and analyzes user-generated text in three healthcare virtual support communities (breast, prostate, and colorectal cancer). The results show that all three dimensions of social capital impact the provision of emotional support; both structural and relational capital facilitate engagement in companionship activities; and only cognitive capital enables the provision of informational support. Research and practical implications on the need to facilitate informational and emotional support provision and companionship activities in healthcare virtual support communities are discussed.

What users do besides problem-focused coping when facing IT security threats: An emotion-focused coping perspective

��SM�� — Wed, 24 Jul 2019 15:15:29 +0000

Authors: H. Liang, Y. Xue, Alain Pinsonneault and Y. Wu

Publication: MIS Quarterly: Management Information Systems, Volume 43, Issue 2, June 2019, Pages 373-394

Abstract:

This paper investigates how individuals cope with IT security threats by taking into account both problem-focused and emotion-focused coping. While problem-focused coping (PFC) has been extensively studied in the IT security literature, little is known about emotion-focused coping (EFC). We propose that individuals employ both PFC and EFC to volitionally cope with IT security threats, and conceptually classify EFC into two categories: inward and outward. Our research model is tested by two studies: an experiment with 140 individuals and a survey of 934 respondents. Our results indicate that both inward EFC and outward EFC are stimulated by perceived threat, but that only inward EFC is reduced by perceived avoidability. Interestingly, inward EFC and outward EFC are found to have opposite effects on PFC. While inward EFC impedes PFC, outward EFC facilitates PFC. By integrating both EFC and PFC in a single model, we provide a more complete understanding of individual behavior under IT security threats. Moreover, by theorizing two categories of EFC and showing their opposing effects on users’ security behaviors, we further examine the paradoxical relationship between EFC and PFC, thus making an important contribution to IT security research and practice.

Alain Pinsonneault Awarded 2018 SSHRC Insight Grant

��SM�� — Wed, 05 Sep 2018 19:55:59 +0000

Congratulations to Alain Pinsonneault, Professor in Information Systems, awarded the 2018 SSHRC Insight Grant “The impact of explorative and exploitive use of information technology on individual performance”.

Jui Ramaprasad and Alain Pinsonneault awarded 2018 SSHRC Insight Grant

��SM�� — Wed, 05 Sep 2018 19:13:35 +0000

Congratulations to Jui Ramaprasad, Associate Professor of Information Systems, and Alain Pinsonneault, Professor of Information Systems, awarded the 2018 SSHRC Insight Grant “Examining Value Creation in the Digital Economy: A Platform Engagement Perspective”.

What Users Do Besides Problem-Focused Coping In the IT Security Context: An Emotion-Focused Coping Perspective

��SM�� — Tue, 17 Oct 2017 18:29:05 +0000

Authors: H. Liang, Y. Xue, Alain Pinsonneault and A. Wu

Publication: MIS Quarterly, Forthcoming

Abstract:

We propose that individuals employ both PFC and EFC to volitionally cope with IT security threats, and conceptually classify EFC into two categories: inward and outward. Our research model is tested by two studies: an experiment with 140 individuals and a survey of 934 respondents.

Our results indicate that both inward EFC and outward EFC are stimulated by perceived threat, but that only inward EFC is reduced by perceived avoidability. Interestingly, inward EFC and outward EFC are found to have opposite effects on PFC. While inward EFC impedes PFC, outward EFC facilitates PFC. By integrating both EFC and PFC in a single model, we provide a more complete understanding of individual behavior under IT security threats.

Moreover, by theorizing two categories of EFC and showing their opposing effects on users’ security behaviors, we further examine the paradoxical relationship between EFC and PFC, thus making an important contribution to IT security research and practice.

E-Mail Interruptions and Individual Performance: Is There a Silver Lining?

��SM�� — Tue, 17 Oct 2017 17:57:46 +0000

Authors: Shamel Addas and Alain Pinsonneault

Publication: MIS Quarterly, Vol. 42, No. 2, January 2018

Abstract:
Interruption of work by e-mail and other communication technologies has become widespread and ubiquitous. However, our understanding of how such interruptions influence individual performance is limited. This paper distinguishes between two types of e-mail interruptions (incongruent and congruent) and draws upon action regulation theory and the computer-mediated communication literature to examine their direct and indirect effects on individual performance.

Two empirical studies of sales professionals were conducted spanning different time frames: a survey study with 365 respondents and a diary study with 212 respondents. The results were consistent across the two studies, showing a negative indirect effect of exposure to incongruent interruptions (interruptions containing information that is not relevant to primary activities) through subjective workload, and a positive indirect effect of exposure to congruent interruptions (interruptions containing information that is relevant to primary activities) through mindfulness.

The results differed across the two studies in terms of whether the effects were fully or partially mediated, and we discuss these differences using meta-inferences. Technology capabilities used during interruptions episodes also had significant effects: rehearsing (fine-tuning responses to incoming messages) and reprocessing (reexamining received messages) were positively related to mindfulness, parallel communication (engaging in multiple e-mail conversations simultaneously) and leaving messages in the inbox were positively related to subjective workload, and deleting messages was negatively related to subjective workload.

This study contributes to research by providing insights on the different paths that link e-mail interruptions to individual performance and by examining the effects of using capabilities of the interrupting technology (IT artifact) during interruptions episodes. It also extends the experimental tradition that focuses on isolated interruptions. By shifting the level of analysis from specific interruption events to overall exposure to interruptions over time and from the laboratory to the workplace, our study provides realism and ecological validity.

Read full article: MIS Quarterly

Alain Pinsonneault leads IS research for 2016

��SM�� — Mon, 06 Mar 2017 16:29:39 +0000

Congratulations to Professor Alain Pinsonneault who has placed first in the world for research productivity in his field by the Association for Information Systems (AIS). The ranking is conducted annually to assess the research output of Information Technology scholars and is based on a weighted score that accounts for the number of authors on a single paper.

Designing Promotion Ladders to Mitigate Turnover of IT Professionals

��SM�� — Thu, 06 Oct 2016 18:16:08 +0000

Authors: MacCrory, F., Choudhary, V., Pinsonneault, A.

Publication: Information Systems Research

Abstract:

The evolution of an ICT platform-enabled ecosystem for poverty alleviation: The case of Ekutir

��SM�� — Wed, 22 Jun 2016 14:34:25 +0000

Authors: Jha, S.K., Pinsonneault, A., Dubé, L.

Publications: MIS Quarterly: Management Information Systems

Abstract:

Alain Pinsonneault Inducted into Ordre National du Québec

��SM�� — Fri, 17 Jun 2016 18:37:25 +0000

Professor Alain Pinsonneault will be inducted into the Ordre National du Québec as a Chevalier (Knight) on June 22nd, 2016, for his outstanding contribution to Quebec’s reputation internationally. This is the highest honour that the Government of Quebec awards to a citizen.

Competitive impacts of IT innovation: An empirical analysis of software patents in the IT industry

��SM�� — Wed, 11 May 2016 16:16:49 +0000

Authors: Chung, S., Han, K., Animesh, A., Pinsonneault, A.

Publication:2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015

Abstract:

Individually perceived IS slack resources and innovating with it

��SM�� — Tue, 03 Nov 2015 14:29:35 +0000

Authors: Rahrovani, Y. and Pinsonneault, A.

Publication: System Sciences (HICSS), 2015 48th Hawaii International Conference

The many faces of information technology interruptions: A taxonomy and preliminary investigation of their performance effects

��SM�� — Fri, 01 May 2015 19:13:57 +0000

Authors: Addas, S., Pinsonneault, A.

Publication: Information Systems Journal

Abstract:

User's Perceived IS Slack Resources and Their Effects on Innovating with IT

��SM�� — Wed, 11 Mar 2015 14:57:39 +0000

Authors: Rahrovani, Y., Pinsonneault, A.

Publication: 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014

Abstract:

The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

��SM�� — Mon, 16 Feb 2015 20:19:41 +0000

Authors: Qu, W.G., Pinsonneault, A., Tomiuk, D., Wang, S., Liu, Y.

Publication: Information and Management, March 2015

Abstract:

Professor Alain Pinsonneault receives Association for Information Systems (AIS) Fellow Award

��SM�� — Wed, 07 Jan 2015 18:34:46 +0000

Professor Alain Pinsonneault has received an Association for Information Systems (AIS) Fellow Award at the 2014 International Conference for Information Systems (ICIS). The AIS Fellow Award was established in 1999, recognizes individuals who have made outstanding research, teaching and/or service contributions to the field of information systems.

Find out more about the AIS Fellow Award.

Firms’ Social Media Efforts, Consumer Behavior, and Firm Performance

��SM�� — Fri, 28 Nov 2014 15:53:02 +0000

Authors: Sunghun Chung, Animesh Animesh, Kunsoo Han and Alain Pinsonneault

ICIS 2014 Proceedings, December 15, 2014.

Abstract:

Aligning IT for future business value: Conceptualizing IT project portfolio alignment

��SM�� — Thu, 21 Aug 2014 19:22:38 +0000

Authors: Rahrovani, Yasser; Kermanshah, Ali; Pinsonneault, Alain

Publication: Data Base for Advances in Information Systems

Abstract:

The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

��SM�� — Thu, 21 Aug 2014 19:19:22 +0000

Authors: Qu, Wenguang; Pinsonneault, Alain; Tomiuk, Daniel; Wang, Shaoqing; Liu, Yuan

Publication: Information Management

Abstract:

Free vs. For a Fee: The Impact of Information Pricing Strategy on the Pattern and Effectiveness of Word-of-Mouth via Social Media Completed Research Paper

��SM�� — Thu, 09 Jan 2014 17:44:31 +0000

Authors: Oh, Hyelim; Animesh, Animesh; Pinsonneault, Alain

Abstract:

Professor Alain Pinsonneault wins Best Article in International Journal of e-Collaboration

��SM�� — Tue, 10 Dec 2013 19:08:11 +0000

Professor Alain Pinsonneault’s research paper, “Virtual teams demystified: An integrative framework for understanding virtual teams” was selected as the best article published in the International Journal of e-Collaboration (IJeC) during the year 2013.

Abstract:

"The Ongoing Quest for the IT Artifact: Looking Back, Moving Forward," Journal of Information Technology

��SM�� — Mon, 17 Jun 2013 14:24:36 +0000

Authors: Akhlaghpour, Saeed; Wu, Jing; Lapointe, Liette; Pinsonneault, Alain

Publication: Journal of Information Technology, June 2013

Abstract:

Using real options to investigate the market value of virtual world businesses

��SM�� — Wed, 09 Jan 2013 15:30:58 +0000

Authors: Yang, SungByung; Lim, JeeHae; Oh, Wonseok; Animesh, Animesh; Pinsonneault, Alain

Abstract:

The effect of application ambidexterity on firm agility

��SM�� — Wed, 12 Dec 2012 15:42:54 +0000

Authors: Nazir, Salman; Pinsonneault, Alain

Abstract:

����SM���� Desautels Faculty of Management - Alain Pinsonneault's Recent Research

Strategic utilization of software patents to counteract rival penetration in the IT industry

Impacts of Social Interactions and Peer Evaluations on Online Review Platforms

The impacts of industry environment on software insourcing, outsourcing, and buying

Digital-enabled strategic agility: it’s time we examine the sensing of weak signals

Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments

Professors Vaast and Pinsonneault awarded 2021 SSHRC Insight Grant

Relating agility and electronic integration: The role of knowledge and process coordination mechanisms

2020 SSHRC Insight Grants awarded

Congratulations to the Desautels professors who received 2020 SSHRC Insight Grants and Insight Development Grants.

SSHRC Insight Grants

When Paying for Reviews Pays Off: The Case of Performance-Contingent Monetary Rewards

When Digital Technologies Enable and Threaten Occupational Identity: The Delicate Balancing Act of Data Scientists

Financial Returns to Firms’ Communication Actions on Firm-Initiated Social Media: Evidence from Facebook Business Pages

Software Patents and Firm Value: A Real Options Perspective on the Role of Innovation Orientation and Environmental Uncertainty

Sharing is caring: Social support provision and companionship activities in healthcare virtual support communities

What users do besides problem-focused coping when facing IT security threats: An emotion-focused coping perspective

Alain Pinsonneault Awarded 2018 SSHRC Insight Grant

Jui Ramaprasad and Alain Pinsonneault awarded 2018 SSHRC Insight Grant

What Users Do Besides Problem-Focused Coping In the IT Security Context: An Emotion-Focused Coping Perspective

E-Mail Interruptions and Individual Performance: Is There a Silver Lining?

Alain Pinsonneault leads IS research for 2016

Designing Promotion Ladders to Mitigate Turnover of IT Professionals

The evolution of an ICT platform-enabled ecosystem for poverty alleviation: The case of Ekutir

Alain Pinsonneault Inducted into Ordre National du Québec

Competitive impacts of IT innovation: An empirical analysis of software patents in the IT industry

Individually perceived IS slack resources and innovating with it

The many faces of information technology interruptions: A taxonomy and preliminary investigation of their performance effects

User's Perceived IS Slack Resources and Their Effects on Innovating with IT

The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

Professor Alain Pinsonneault receives Association for Information Systems (AIS) Fellow Award

Firms’ Social Media Efforts, Consumer Behavior, and Firm Performance

Aligning IT for future business value: Conceptualizing IT project portfolio alignment

The impacts of social trust on open and closed B2B e-commerce: A Europe-based study

Free vs. For a Fee: The Impact of Information Pricing Strategy on the Pattern and Effectiveness of Word-of-Mouth via Social Media Completed Research Paper

Professor Alain Pinsonneault wins Best Article in International Journal of e-Collaboration

"The Ongoing Quest for the IT Artifact: Looking Back, Moving Forward," Journal of Information Technology

Using real options to investigate the market value of virtual world businesses

The effect of application ambidexterity on firm agility

��SM�� Desautels Faculty of Management - Alain Pinsonneault's Recent Research