SM Desautels Faculty of Management - Elizabeth Han - all news /desautels/channels_item/384 en Prof Han awarded FRQSC New Academics Grant /desautels/node/88467 <p>Congratulations to <a href="/desautels/elizabeth-han">Elizabeth Han</a>, Assistant Professor in Information Systems, who has been awarded the 2023-2024 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale)</p> <p><strong>“Justice et Moralité dans les interactions humain-IA: Reconceptualisation des perceptions en matière de justice et des émotions morales”<br /> (“Justice and Morality in Human-AI Interactions: Reconceptualizing Justice Perceptions and Moral Emotions”)</strong></p> Fri, 05 May 2023 16:30:54 +0000 SM Delve: Why Friendly AI Chatbots Don’t Always Deliver Five-Star Customer Service, with Elizabeth Han /desautels/node/88373 <p>Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.scientificamerican.com%2Farticle%2Fgoogle-engineer-claims-ai-chatbot-is-sentient-why-that-matters%2F&amp;data=05%7C01%7Cangela.l.williams%40mcgill.ca%7Cd3b528e13d7545c51ed808db3c571a79%7Ccd31967152e74a68afa9fcf8f89f09ea%7C0%7C0%7C638170117019987527%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;am&lt;/body&gt;&lt;/html&gt;"></a></p> Fri, 14 Apr 2023 15:16:28 +0000 SM Prof Han's research paper recognized by the Association for Information Systems (AIS) /desautels/node/88029 <p>Congratulations to <a href="/desautels/elizabeth-han">Elizabeth Han</a>, Assistant Professor in Information Systems, whose research paper with co-authors Dezhi Yin (University of South Florida) and Han Zhang (Georgia Institute of Technology) titled “Chatbot Empathy in Customer Service: When It Works and When It Backfires” has been selected 2022 Best Paper Runner-Up by the Association for Information Systems (AIS) - Special Interest Group on Human Computer Interaction (SIGHCI).</p> Fri, 06 Jan 2023 16:39:36 +0000 SM Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service? /desautels/node/88013 <p><strong>Authors:</strong> <a href="/desautels/elizabeth-han"><b>Elizabeth Han</b></a>, Dezhi Yin and Han Zhang</p> <p><strong>Publication:</strong> <i>Information Systems Research</i>, Forthcoming<br /> Published online Articles in Advance: December 2, 2022</p> <p><strong>Abstract:</strong></p> Wed, 21 Dec 2022 14:43:04 +0000 SM