��SM�� Desautels Faculty of Management - Maxime Cohen’s Recent Media Coverage

Healthy snacks make good business sense

��SM�� — Wed, 11 Dec 2024 19:04:02 +0000

A 2022 study by researchers at ��SM�� Desautels revealed that when shoppers were offered a promotion that gave them a choice between a healthy snack and a pastry with their coffee, sales of healthy snacks increased by more than 1000%.

��SM�� Desautels faculty members and researchers celebrated at Bravo Gala

��SM�� — Thu, 21 Mar 2024 17:55:09 +0000

��SM�� hosted its annual Bravo Gala on Thursday, March 21, which honours its faculty members and researchers who have won special awards, memberships and prizes over the past year. ��SM�� Desautels is proud to announce 14 of its faculty amongst the distinguished honourees this year. Congratulations to our deserving laureates! Full list below.
#Bravo2024

· Geneviève Bassellier, Best AMCIS Emergent Research Forum Paper, Americas Conference on Information Systems

Businesses would benefit from deeper understanding of artificial intelligence

��SM�� — Tue, 06 Feb 2024 19:57:50 +0000

Generative AI has recently garnered significant attention, yet many individuals possess only a superficial understanding of the technology, as outlined by Professor Maxime Cohen in an open letter published in Le Devoir. Co-authored with Pierre Graff, Marie-Chantal Leduc, and Bertrand Milot, the letter emphasizes the necessity for businesses to enhance their comprehension of what AI can offer and what it cannot.

Small businesses can also benefit from AI

��SM�� — Tue, 30 Jan 2024 16:19:11 +0000

Big businesses are deploying artificial intelligence to streamline their supply chains, cut labour costs, and better understand their customers. For small- and medium-sized enterprises, keeping pace can be a daunting task.

Maxime Cohen and Saibal Ray named Top Retail Experts for 2024

��SM�� — Thu, 11 Jan 2024 17:39:44 +0000

Two faculty members of the Bensadoun School of Retail Management (BSRM) have been named to Rethink Retail’s Top Retail Experts (TRE) list for 2024, one of the most prestigious global accolades in the Retail and Consumer Packaged Goods (CPG) industry.

Automated checkout technology allows workers to focus on higher-value tasks

��SM�� — Fri, 20 Oct 2023 16:10:24 +0000

Amazon Go, convenience stores that eliminate the check-out process, are coming to Canada. Customers can use a debit card, credit card or payment-enabled phone to enter, select and buy items, and simply walk out of the store. Amazon introduced the cashierless stores in the U.S. in 2018 and is now opening locations in Calgary and Toronto. "The growth in this sector is remarkable, with a significant amount of investment pouring in," says Professor Maxime Cohen in interview with CBC.

AI tools boost and optimize productivity in the retail sector

��SM�� — Tue, 03 Oct 2023 20:34:33 +0000

Artificial intelligence (AI) will give productivity a major boost in the retail sector, according Maxime Cohen, Professor of Retail and Operations Management at ��SM�� Desautels, home to the Bensadoun School of Retail Management (BSRM)’s retail innovation lab.

Maxime Cohen named Chief AI Officer at Intégral digital accelerator

��SM�� — Wed, 14 Jun 2023 18:52:05 +0000

��SM�� Desautels Faculty of Management Professor Maxime Cohen was named Chief Artificial Intelligence Officer for Intégral, a digital accelerator that works with businesses to support their digital transformation and growth. The accelerator has offices in Canada and France, and supports their growth through multiple agencies that specialize in content, web infrastructure, analytics and digital marketing.

Vaudreuil-Soulanges entrepreneurs connect with BSRM researchers to learn retail best practices

��SM�� — Thu, 20 Apr 2023 20:45:38 +0000

About sixty entrepreneurs from Vaudreuil-Soulanges region joined Desautels faculty and staff for a conference on best practices in retail.

Maxime Cohen and Saibal Ray named Top Retail Influencers for 2023

��SM�� — Wed, 25 Jan 2023 19:20:30 +0000

Two faculty members of the Bensadoun School of Retail Management were named to Rethink Retail’s Top Retail Influencers list for 2023. Professors Maxime Cohen and Saibal Ray were both recognized with this distinction, alongside some of the world’s top retail experts, consultants, analysts, academics, journalists, and thought leaders who are making an impact in the online retail community.

Excess inventory encourages steeper discounts in Black Friday sales

��SM�� — Tue, 06 Dec 2022 18:46:40 +0000

2021 was an anti-climactic year for Black Friday sales. Global supply chains had been disrupted, inventory was very low, and demand was very high. So, retailers had little incentive to sell items at discounted prices. 2022 has been a little different, said Prof Maxime Cohen in an interview with CTV News. Some supply chain disruptions have been alleviated, and there is excess inventory in certain product categories. This set of circumstances encourages retailers to discount products more aggressively.

Delve: Where Artificial Intelligence Meets Management Insights and Solutions

��SM�� — Thu, 20 Oct 2022 19:14:34 +0000

How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry.

Health data analytics can help improve access to health care

��SM�� — Wed, 24 Aug 2022 17:33:31 +0000

Health questionnaires are time-consuming – for doctors and patients alike. “The digitalization of all of those questions would allow patients to do lot of work before visiting a physician,” says Maxime Cohen, a Professor of Retail and Operations Management at Desautels and the Chief AI officer for ELNA Medical, Canada’s largest network of clinics. That would save a lot of time, and could help physicians see more patients, and increase access to health care for more people.

��SM��’s Retail Innovation Lab is the first frictionless store in Canada

��SM�� — Thu, 02 Jun 2022 20:34:20 +0000

At a glance, the Couche-Tard in the Bronfman Building looks much like any other. But it is actually an innovative research facility that uses technology to improve our understanding consumer behaviour. Known as the Retail Innovation Lab, a partnership between ��SM��’s Bensadoun School of Retail Management and Alimentation Couche-Tard, it is the first frictionless store in Canada. At the Retail Innovation Lab, computer vision systems recognize grab-and-go items in real time, and payments are processed digitally, so customers can shop quickly.

Delve: How Predictive Data Analysis Illuminates the Future of Retail, with Maxime Cohen

��SM�� — Fri, 27 May 2022 17:06:27 +0000

Artificial Intelligence innovation thrives in an environment where business arenas, fundamental research, and thought leadership overlap. As seen in recent AI initiatives in Montreal, determining the capacities of AI and related data analytics applications is essential to understanding how they will play out in the wider world, whether analyzing healthcare data or implementing predictive analytics in retail.

Professor Maxime Cohen makes Poets&Quants 2022 Best 40-Under-40 MBA Professors list

��SM�� — Mon, 16 May 2022 17:03:34 +0000

Poets&Quants has named Professor Maxime Cohen to its annual Best 40-Under-40 MBA Professors of 2022 list. The influential business school news site annually recognizes professors under the age of 40 who are masters in the classroom, influence business and policy, are prolific researchers and have demonstrated meaningful impact on their fields.

Executives should understand what data tells them about the present – and the future

��SM�� — Mon, 02 May 2022 18:36:04 +0000

Data can tell you a lot about the current state of business, and what the future holds. That’s information that companies can use to make strategic decisions, and it is multiplying quickly. Up to 90 per cent of all data was created in the past two years alone. To leverage, Prof. Maxime Cohen recommends executive education programs in data science as a way to understand the possibilities, and communicate effectively with data scientists.

High margin impulse buys can help retailers boost profits

��SM�� — Fri, 22 Apr 2022 15:02:44 +0000

The check-out counter is the last place paying customers visit before they leave the store – and it is a retailer’s last chance to make a sale. The counter and the aisles that lead up to it are called a cash wrap, and can be arranged to entice customers to made additional purchases. A good cash wrap should incentivize impulse buys without being pushy, according to Prof. Maxime Cohen, a Professor of Retail and Operations Management at Desautels.

Tech companies are doing more international hiring – and paying engineers top dollar

��SM�� — Tue, 12 Apr 2022 19:26:52 +0000

Technology has long had the capability to enable work from anywhere that has a solid internet connection – but many companies haven’t been willing to use it that way. Even tech companies that create the tools for remote work have tended to concentrate their workforce in major tech hubs like Silicon Valley and Seattle.

In-store shopping technologies can replicate the ease of online shopping

��SM�� — Tue, 29 Mar 2022 18:36:47 +0000

Standing in a check-out line is the least pleasant part of the shopping experience – and it could become a thing of the past. New technology is allowing shoppers to make in-store purchases with their phones, and a variety of self-checkout pilot projects are already underway at stores in Montreal. Some are as simple as scanning a QR code, and confirming your credit card information.

Prof. Maxime Cohen lands new role

��SM�� — Thu, 17 Mar 2022 20:18:39 +0000

Canada’s largest integrated network of medical clinics is using technological innovation to improve the patient-physician experience, and Bensadoun School of Retail Management Prof. Maxime Cohen will help them do it. ELNA Medical recently announced that Cohen will be their first Chief Artificial Intelligence Officer. The Professor of Retail and Operations Management will use his expertise AI to help ELNA Medical achieve better health outcomes for their patients.

Prof. Maxime Cohen to develop AI systems in healthcare

��SM�� — Thu, 24 Feb 2022 18:44:34 +0000

Congratulations to Professor Maxime Cohen, Desautels’ Scale AI Chair in Data Science for Retail, on his recent appointment as ELNA Medical’s inaugural Chief Artificial Intelligence Officer. In his new role, Cohen will leverage AI methodologies to improve health access and outcomes at primary and specialty care clinics across Canada.

Professor Maxime Cohen Launches New Book

��SM�� — Fri, 04 Feb 2022 19:05:27 +0000

Professor Maxime Cohen’s new book, Demand Prediction in Retail – A Practical Guide to Leverage Data and Predictive Analytics, co-authored with Arthur Pentecoste, Paul-Emile Gras and Dr. Renyu Zhang, demystifies how predictive analytics can be used in a retail context.

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Desautels professor named top retail influencer in 2022

��SM�� — Fri, 21 Jan 2022 22:09:08 +0000

Congratulations to Professor Maxime Cohen for making Rethink Retail’s list of Top Retail Influencers of 2022 in the academia category. Recognized for his groundbreaking leadership as co-director of ��SM��’s Retail Innovation Lab, Professor Cohen is making a name for himself at the forefront of retail transformation.

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Making investing more transparent

��SM�� — Tue, 11 Jan 2022 20:02:13 +0000

In a new paper, Professor Maxime Cohen and his colleagues push for IPOs to adopt “triggered disclosures” instead of one-size-fits-all disclosures about their operations. Although currently voluntary, mandatory triggered disclosures would maintain company privacy while setting a precedent for greater transparency with investors.

Solving for the economic impact of Airbnb rentals

��SM�� — Wed, 01 Dec 2021 20:42:16 +0000

In a new paper, Professor Maxime Cohen and his colleagues find that rental platforms like Airbnb help increase real estate investment and economic development in the long term. While jurisdictions like New York City have issued city-wide bans on these short-term rentals, primarily due to housing shortages, the researchers recommend establishing guidelines that meet community needs on a more local basis.

Finding solutions for fair, online pricing

��SM�� — Fri, 29 Oct 2021 13:52:59 +0000

With e-commerce here to stay, dynamic pricing algorithms are adjusting what individual consumers pay for their items online using a complex system of price comparisons and purchase histories. In a new episode of the podcast "In Machines We Trust,” produced by MIT Technology Review, Professor Maxime Cohen recommends clearer regulations for data collection to better protect the privacy and fair pricing experience of consumers.

In-store technology is transforming retail spaces

��SM�� — Mon, 23 Aug 2021 17:58:51 +0000

Throughout the pandemic, in-store technologies like price-check kiosks and self-checkout have created a more convenient shopping experience for consumers and provided retailers with greater access to valuable data on shopping habits. But consumers are concerned about privacy, and retailers may not have the necessary resources to purchase and upkeep in-store tech.

How to reform tax opportunity zones

��SM�� — Mon, 23 Aug 2021 17:55:26 +0000

Professor Maxime Cohen joins Boston College’s Dmitry Mitrofanov to weigh in on tax opportunity zones in the U.S. Designed to generate cash flow in lower-income areas, opportunity zone programs have proven useful for both residential and corporate real estate developers. On the other hand, these programs would benefit from clearer metrics and more adaptable protocols for identifying communities in which to invest.

The pace of technological innovation picks up in Canada’s retail sector

��SM�� — Thu, 13 May 2021 14:18:30 +0000

The retail innovation lab at the Bensadoun School of Retail Management is redefining the way technology and consumer behaviour impacts the retail experience. Professor Maxime Cohen and Charles de Brabant reflect on the push for a safer, more frictionless experience in the wake of the COVID-19 pandemic.

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��SM�� professors create AI-powered tool to monitor supply and demand of essential goods

��SM�� — Fri, 12 Feb 2021 22:28:11 +0000

Desautels professors Maxime Cohen and Warut Khern-am-nuai are the brains behind a new technology that monitors the supply of essential goods at grocery stores. A joint venture with a team of scientists from HEC Montreal and a Canadian supermarket chain, the tool uses artificial intelligence to prevent shortages in an environment of uncertainty.

��SM��’s retail innovation lab tests “frictionless store” concept

��SM�� — Fri, 12 Feb 2021 21:09:44 +0000

Under the leadership of co-director Professor Maxime Cohen, ��SM��’s new retail innovation lab is experimenting with contactless shopping, a rising trend in retail innovation.

By downloading an app, shoppers can use QR codes to unlock store doors and pick up any items they want without having to check out in the store. Cohen joins Global News Morning Montreal to share more.

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How retailers can survive Montreal’s shift to red alert

��SM�� — Wed, 07 Oct 2020 20:06:13 +0000

On September 30, 2020, Quebec announced that Montreal’s COVID alert system would be upgraded to red, with various businesses forced to close their doors for an initial 28-day period. If Quebec cannot get cases under control before then, businesses may be hit with extended closures.

Delve: The Retailer’s Post-Pandemic Playbook

��SM�� — Thu, 02 Jul 2020 14:06:46 +0000

Even if the spread of COVID-19 shows signs of slowing down and retail stores begin to reopen, the economic recovery from the shutdown will be long and convincing people to visit brick-and-mortar stores will be a challenge. Professors Maxime Cohen and Saibal Ray of ��SM��’s Bensadoun School of Retail Management share two retail strategies that will be useful moving forward.

Preparing case studies for today’s learners

��SM�� — Tue, 23 Jun 2020 17:58:30 +0000

In business schools, operations management (OM) and analytics courses often use case studies to drive student learning. While OM cases have traditionally focused on applications in production and manufacturing, millennial and Gen Z students are increasingly drawn to more practical, hands-on cases that develop their skills in areas like programming and data analytics.

Delve: Consumer Behaviour in the Post-Pandemic Retail Landscape

��SM�� — Fri, 19 Jun 2020 21:30:04 +0000

As the world rallies to contain the spread of COVID-19, consumers continue to adapt to the new normal, characterized by stringent physical distancing and self-quarantining measures. In such a context, few aspects of consumer behaviour will be left unchanged over the long term. Professors Maxime Cohen and Saibal Ray of ��SM��’s Bensadoun School of Retail Management outline four shifts that we can expect to see.

Conflict Analytics Lab launches app for workers laid off during the pandemic

��SM�� — Wed, 13 May 2020 21:04:31 +0000

In the wake of COVID-19, nearly two million Canadians have lost their jobs with many more facing employment uncertainties. For laid off workers, understanding their legal rights can be a daunting task in an already challenging situation.

Desautels Professor Maxime Cohen and student Matthieu Reed publish Tableau case study

��SM�� — Fri, 17 Apr 2020 17:48:22 +0000

Professor Maxime Cohen and Desautels student Matthieu Reed (BCom’20), in collaboration with Columbia Business School Professor Daniel Guetta, have created a case study entitled "Modern Retail Analytics: Data Visualization Using Tableau".

Professor Cohen wins early career award for operations management research

��SM�� — Fri, 27 Mar 2020 17:44:24 +0000

Maxime Cohen, Associate Professor of Retail Management and Operations Management at the Desautels Faculty of Management, has been awarded the Wickham Skinner Early-Career Research Accomplishments Award. This award was given by the Production and Operations Management Society (POMS).

The Early-Career Research Accomplishments Award recognizes researchers who have received their doctoral degree within the previous six years and whose research has broadened the way that POM is conceptualized, practiced, and viewed.

Delve: Converting Commuters into Carpoolers

��SM�� — Wed, 04 Mar 2020 19:29:10 +0000

Congestion pricing policies, carpool lanes, and new light rail train or subway infrastructure are all expensive, long-term ways for governments to battle traffic. A simpler solution, focused on human behaviour more than infrastructure, is convincing people to carpool.

Queen’s and ��SM�� partner up through the Conflict Analytics Lab

��SM�� — Wed, 05 Feb 2020 18:01:19 +0000

Two of Canada’s most storied universities have joined forces to apply cutting-edge technology to the legal profession.

The Queen’s University Faculty of Law and the Desautels Faculty of Management at ��SM�� have partnered to advance the work of the Conflict Analytics Lab, a research lab that will widen access to justice using technology.

Making legal work accessible with AI

��SM�� — Tue, 05 Nov 2019 15:05:09 +0000

Professor Maxime Cohen has partnered with Professor Samuel Dahan, Director of the Conflict Analytics Lab, to support the development of an AI-powered dispute resolution tool that will provide legal predictions and negotiation support for self-represented litigants.

Professor Maxime Cohen’s work recognized at 2019 INFORMS conference

��SM�� — Thu, 31 Oct 2019 14:46:00 +0000

At the 2019 INFORMS Annual Meeting, Professor Maxime Cohen, with co-authors Ruben Lobel and Georgia Perakis, was awarded the Best Operations Management Paper in Management Science Award within the past three years for their paper “The Impact of Demand Uncertainty on Consumer Subsidies for Green Technology Adoption”. This paper also received an honourable mention for the best publication in environment and sustainability award.

����SM���� Desautels Faculty of Management - Maxime Cohen’s Recent Media Coverage

Healthy snacks make good business sense

����SM���� Desautels faculty members and researchers celebrated at Bravo Gala

Businesses would benefit from deeper understanding of artificial intelligence

Small businesses can also benefit from AI

Maxime Cohen and Saibal Ray named Top Retail Experts for 2024

Automated checkout technology allows workers to focus on higher-value tasks

AI tools boost and optimize productivity in the retail sector

Maxime Cohen named Chief AI Officer at Intégral digital accelerator

Vaudreuil-Soulanges entrepreneurs connect with BSRM researchers to learn retail best practices

Maxime Cohen and Saibal Ray named Top Retail Influencers for 2023

Excess inventory encourages steeper discounts in Black Friday sales

Delve: Where Artificial Intelligence Meets Management Insights and Solutions

Health data analytics can help improve access to health care

����SM����’s Retail Innovation Lab is the first frictionless store in Canada

Delve: How Predictive Data Analysis Illuminates the Future of Retail, with Maxime Cohen

Professor Maxime Cohen makes Poets&Quants 2022 Best 40-Under-40 MBA Professors list

Executives should understand what data tells them about the present – and the future

High margin impulse buys can help retailers boost profits

Tech companies are doing more international hiring – and paying engineers top dollar

In-store shopping technologies can replicate the ease of online shopping

Prof. Maxime Cohen lands new role

Prof. Maxime Cohen to develop AI systems in healthcare

Professor Maxime Cohen Launches New Book

Desautels professor named top retail influencer in 2022

Making investing more transparent

Solving for the economic impact of Airbnb rentals

Finding solutions for fair, online pricing

In-store technology is transforming retail spaces

How to reform tax opportunity zones

The pace of technological innovation picks up in Canada’s retail sector

����SM���� professors create AI-powered tool to monitor supply and demand of essential goods

����SM����’s retail innovation lab tests “frictionless store” concept

How retailers can survive Montreal’s shift to red alert

Delve: The Retailer’s Post-Pandemic Playbook

Preparing case studies for today’s learners

Delve: Consumer Behaviour in the Post-Pandemic Retail Landscape

Conflict Analytics Lab launches app for workers laid off during the pandemic

Desautels Professor Maxime Cohen and student Matthieu Reed publish Tableau case study

Professor Cohen wins early career award for operations management research

Delve: Converting Commuters into Carpoolers

Queen’s and ����SM���� partner up through the Conflict Analytics Lab

Making legal work accessible with AI

Professor Maxime Cohen’s work recognized at 2019 INFORMS conference

��SM�� Desautels Faculty of Management - Maxime Cohen’s Recent Media Coverage

��SM�� Desautels faculty members and researchers celebrated at Bravo Gala

��SM��’s Retail Innovation Lab is the first frictionless store in Canada

��SM�� professors create AI-powered tool to monitor supply and demand of essential goods

��SM��’s retail innovation lab tests “frictionless store” concept

Queen’s and ��SM�� partner up through the Conflict Analytics Lab