��SM�� Desautels Faculty of Management - Matissa Hollister's Recent Media Coverage

Public sector organizations need to ensure fair AI implementation

��SM�� — Fri, 10 Nov 2023 18:05:43 +0000

Artificial intelligence can identify patterns in data much faster and more effectively and efficiently than humans can, but it is only applicable to the specific contexts in which data was created. Even then, AI can replicate the data’s biases and encode them, resulting in a major limitation that can lead to discrimination on the basis of sex or ethnicity. This is of particular concern for public sector organizations, which need to be fair to those they serve.

AI tools can have unanticipated consequences for managers

��SM�� — Fri, 27 Oct 2023 18:10:34 +0000

When a Los Angeles law firm began adopting new artificial intelligence tools to automate contract reviews, it looked like junior lawyers and paralegals might be out of a job. Yet, even as these tools conducted increasingly complex tasks, the firm’s workforce didn’t suffer. However, this shift to AI taking on some tasks previously performed by humans forced the firm to reconfigure its organizational structure.

AI is advancing, but people management still requires a human touch

��SM�� — Thu, 19 Jan 2023 21:30:15 +0000

Data could tell you a lot about your employees’ performance, capabilities, and even mental health. But there are risks associated with using algorithms to process this type of data. Artificial intelligence isn’t yet sophisticated enough to deal with the nuances involved. “It won't suggest improvements to reflect a changing context, such as a pandemic,” says Matissa Hollister, an Assistant Professor of Organizational Behaviour at Desautels. “It's a cutting-edge technology that encodes the status quo.

Delve: Where Artificial Intelligence Meets Management Insights and Solutions

��SM�� — Thu, 20 Oct 2022 19:14:34 +0000

How can Artificial Intelligence augment and even improve management of and within organizations? In the interdisciplinary arena of management, AI is being applied to big-picture issues of organizational strategy and supply chain operations, as well as the ethical details of human resources and the many moving parts of the retail industry.

Delve: An Ethical, Human-Centred Approach to AI in Human Resources, with Matissa Hollister

��SM�� — Thu, 02 Jun 2022 21:05:02 +0000

Could Artificial Intelligence tools decide who gets hired or fired, who gets a raise, or who’s ready to be a mentor? Some already are, to varying levels of success, and it’s often difficult to discern their use value, let alone how to use them effectively and ethically, an arguable essential in HR.

Avoiding pitfalls of AI recruiting

��SM�� — Fri, 04 Feb 2022 16:02:05 +0000

While AI software could eliminate some bias in recruiting, Professor Matissa Hollister says the tool can exacerbate other types of bias, especially related to gender or education, by relying too heavily on an employee’s previous hiring patterns. She urges companies to be transparent with their candidates about the use of AI and acknowledge the technology’s shortcomings when deploying it as a hiring tool.

The impact of AI on human resources

��SM�� — Tue, 11 Jan 2022 17:00:28 +0000

In 2019, Professor Matissa Hollister began a Resident Fellowship at the World Economic Forum’s The Center for the Fourth Industrial Revolution (C4IR) in San Francisco. While at C4IR, Hollister authored a WEF white paper on the state of AI in HR and led the creation of a toolkit for HR professionals that provides practical guidance for HR professionals on how to use it responsibly, which aims to equip HR professionals with practical knowledge to help integrate AI responsibly.

Celebrating excellence in teaching at Desautels

��SM�� — Fri, 11 Jun 2021 15:47:29 +0000

Across programs and subject areas, the Desautels Faculty of Management recognizes the vital role that teaching plays in enriching the student experience and in inspiring the next generation of leaders.

The Distinguished Teaching Award recipients Jiro Kondo and Lisa Cohen were honoured at ��SM��’s 2021 Management Convocation ceremony for their excellence in teaching.

Congratulations to the following recipients of the 2021 teaching awards!

Delve: Here’s How to Check in on Your AI System, as COVID-19 Plays Havoc

��SM�� — Thu, 30 Jul 2020 17:04:01 +0000

A number of AI systems are breaking down in the context of the COVID-19 pandemic, spotlighting a well-known limitation of AI systems: they do not handle novel situations well. Professor Matissa Hollister of ��SM�� provides guidance on how to adapt your AI systems in the wake of disruption.

This article is brought to you by Delve, the official thought leadership publication of ��SM��'s Desautels Faculty of Management.

Empowering the future of work with AI

��SM�� — Wed, 17 Jun 2020 16:20:25 +0000

Professor Matissa Hollister, ��SM�� Fellow with the World Economic Forum, recently co-presented at the Virtual CogX conference on AI policies that enable the future of HR work.

Learn more

Understanding how AI can help combat COVID-19

��SM�� — Thu, 09 Apr 2020 16:05:14 +0000

Professor Matissa Hollister, ��SM�� Fellow at the World Economic Forum’s Centre for the Fourth Industrial Revolution, sits down with TVO to share how high-tech firms are using AI to better understand and combat COVID-19.

Watch now

AI needs human creativity to flourish

��SM�� — Thu, 02 Apr 2020 18:21:40 +0000

AI has the power to transform our understanding of pandemics like COVID-19—but it is only when paired with human creativity that opportunities abound. Professor Matissa Hollister examines the complementary nature of human and artificial intelligence, showing the strides that the two can make in identifying new outbreaks.

Delve: A Call for Social Reinvention (While Keeping our Distance)

��SM�� — Mon, 23 Mar 2020 20:08:31 +0000

Social distancing is on everyone’s lips and is well on its way to becoming the phrase of the year. The practices recommended under the social distancing banner offer our best chance to slow the progress of the COVID-19 virus and reduce the impact of this pandemic. However, the term itself, “social distancing,” is the wrong one and sends the wrong message. ��SM��’s Professor Matissa Hollister explains why spatial distancing does not necessarily entail social distancing.

The risk of bias in AI technologies

��SM�� — Mon, 27 Jan 2020 14:56:50 +0000

With AI technologies now able to perform HR duties, they are gaining the capacity to analyze candidate backgrounds and behaviour to determine their efficiency. A risk of this, Professor Matissa Hollister says, is that AI technologies may be capable of learning and perpetuating biases.

Delve: Disruption in the Workplace Podcast

��SM�� — Mon, 07 Oct 2019 14:33:53 +0000

Yann LeCun, Director of AI at Facebook and 2018 Turing Award recipient, and Desautels Professor of Organizational Behaviour Matissa Hollister answer the burning question: Is AI coming for your job?

Challenges of today’s labour pool

��SM�� — Thu, 06 Dec 2018 18:44:59 +0000

The prevailing belief among employers is that it’s becoming more difficult to find and retain the top talent, especially among younger generations.

However, according to Professor Matissa Hollister, the reality is more nuanced.

While most Americans believe that employment stability has declined in recent decades due to employer tenure, initial studies that document this trend have produced mixed results, explains Prof. Hollister.

Desautels Professor presents at a major workplace-inequality conference

��SM�� — Thu, 15 Jun 2017 17:43:32 +0000

Over 30 academics from North America and Europe recently gathered at the Society and Organizations Center (SnO) in Paris for the first edition of the HEC Paris Inequality Research Conference.

The talks hit on subjects like why diversity efforts at most organizations fail and how to fix the issue, the differences in advancement speed between women and men, female tokenism at the board level, and how mental health issues can affect wages.

Think that job tenure is evaporating? Not so fast

��SM�� — Fri, 05 May 2017 16:51:48 +0000

Experts keep saying that median job tenure has been in free fall for years; that switching careers and jobs is just the new reality. But the facts don’t necessarily support that position. It’s a more nuanced field than most people realise, and some segments are actually seeing less movement than before.

Jobs and youth: is the degree still the best start?

��SM�� — Tue, 28 Mar 2017 16:12:28 +0000

On a recent Breakfast Television youth employment panel, Desautels Assistant Professor Matissa Hollister said that, though it’s not necessarily an employment guarantee, “on average, it’s very clear that the university degree is the smarter, the better way to go.” But even so, the world has changed, and a degree by itself just isn’t enough. First, there’s the perennial chicken-and-egg issue, where it takes a job to get the experience required to get a job.

Male (Job) Insecurity

��SM�� — Wed, 12 Feb 2014 15:50:22 +0000

The long debate over whether America has gotten more economically unequal in the last few decades is over; all but the most recalcitrant acknowledge it. (As a recent New York Times story reported, sharp-eyed salesmen have acted on this reality, increasingly marketing to the top few percent.) The economic argument has now shifted to whether average Americans have nonetheless done alright even as the rich have become super-rich. Here one detects a subtle difference in vocabulary. Defenders of the broadening inequality insist that average family incomes have been nonetheless increasing.

����SM���� Desautels Faculty of Management - Matissa Hollister's Recent Media Coverage